Re: Network constantly saying ‘searching’

Surmarius16
Investigator
Investigator

It's a network issue! Was ok a few months ago but I don't have any more internet in Central London ( The Lanesborough Hotel, The Peninsula Hotel, intercontinental Park Lane and Hard Rock cafe in the Piccadilly area). Looks like 4 G in the area and 2-3 lines of signal but unable to make a call in the area or the call drops when arriving in the area.Very disappointed, every week is worst

7 REPLIES 7
Surmarius16
Investigator
Investigator

 I don't have any more internet in Central London ( The Lanesborough Hotel, The Peninsula Hotel, intercontinental Park Lane and Hard Rock cafe in the Piccadilly area). Looks like 4 G in the area and 2-3 lines of signal but unable to make a call in the area or the call drops when arriving in the area.Very disappointed, every week is the worst. It's unacceptable to don't have internet and be unable to make calls in central London in 2023

bristolian
EE Community Star
EE Community Star

Does VoLTE (Android) or 4G-calling (iOS) show on-screen when calls drop or fail to connect?

What happens when you try dialling in these locations?

I use IOS
The phone  call is not proceeding, everything is normal on the screen!

If I am on the phone and arriving in the area, I cannot hear and after a few minutes, the call drop

Katie_B
EE Community Support Team

Thanks for getting back to us @Surmarius16

I would recommend reporting this to our technical care team who can look into this further.

Please be sure to keep us updated. 

Katie

How can I contact the technical care team?
I spoke with someone via live chat a few days ago but the problem is still here.

Thanks

 

Katie_B
EE Community Support Team

Hi @Surmarius16

When you are away from the area in question you can report this to our technical care team by calling 150. 

The team will have access to systems to look into the area further. 

Katie

James_B
EE Community Manager
EE Community Manager

Hi @Surmarius16,

Welcome to the EE Community. 🙂

Does the Network Status Checker report any problems in those locations?

James