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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3899 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 3101 Views
  • 0 replies
  • 5 Helpful

Mobile data

Hello, I'm new to a mobile contract, updated account through BT, where I used bt hotspots when out and about for the internet, now is it best to ignore WiFi and just use mobile data. scor.

scor by Investigator
  • 498 Views
  • 4 replies
  • 1 Helpful

No service

Been living in my new address for 3 months now. Only time I can use my phone is when I'm at home using my WiFi. I've reported having service issues on 4 occasions now, only to receive the same reply that apparently I should have full service. Spoken ...

Danny82 by Investigator
  • 569 Views
  • 12 replies
  • 1 Helpful

No reception

This morning, my signal went. I can’t call or text anyone. I can only use Wi-Fi, does anyone know how to resolve this? I’ve tried resetting my network connections and turning my phone on and off but it hasn’t worked. Can anyone resolve the situation?...

EE 4G coverage checker

I'm thinking of moving to EE as I've been a Plusnet customer and will get a good deal but when I checked the coverage map for my location I was asked what phone I was using.  I input Galaxy S 6 and was told that I would not get 4G coverage on my Gala...

eeByeck by Explorer
  • 1128 Views
  • 3 replies
  • 0 Helpful

No internet

I changed my sim to ee and now social media and what’s app aren’t working is there something I need to change on the phone?

JadeR8 by Visitor
  • 314 Views
  • 1 replies
  • 0 Helpful

Northern ireland

I am using a Samsung phone, I am originally form London bur currently working in NI. I can never make calls with my phone. It always says I have no network? What can I do to resolve this please. Thank you

010271 by Visitor
  • 293 Views
  • 1 replies
  • 0 Helpful