No signal

[xxxBLCxxx]

I just joined EE 2 days ago and when I was doing it I was told that in my postcode I would have excellent connection indoors and outdoors however when I use it I only have one bar constantly and the man said I would have upwards of 100mbs speeds and it’s currently at 5mbs 

I just want to know what’s wrong as it’s not usable 

[bristolian]

To my knowledge, EE's mobile network has never offered any guaranteed data speeds - this is normally the preserve of fixed line networks.

There's nothing inherently wrong with "only" having one-bar, the onscreen indicators are only a rough guide to service.

EE's mobile coverage checker is at https://coverage.ee.co.uk/coverage/ee - indoor coverage is never guaranteed, but does the outdoor service broadly tally?

[xxxBLCxxx]

The man that sold me the sim only plan saying I will reach speeds close to 100mbs, and for the signal checker it says I should have excellent connection in and outdoors, as I only have one bar I am completely unable to search anything online as it just doesn’t work 

[Leanne_T]

Hi @xxxBLCxxx 

Welcome to the community.

Have you had a look at our Coverage Checker? 

What does the coverage checker show as an estimate for the coverage to be for your postcode?

Leanne 🙂

[xxxBLCxxx]

Many thanks
Sent from my iPhone

[Leanne_T]

Hi @xxxBLCxxx 

Does the coverage checker show good coverage indoors and out? 

Leanne.

[xxxBLCxxx]

Hi,
Yes it does say that

Thanks
Sent from my iPhone

[Leanne_T]

Thanks @xxxBLCxxx 

If you select 'check status' do we have any reported problems in the area?

Leanne.

[xxxBLCxxx]

Hi, there are no reported issues in the area

Thanks
Sent from my iPhone

[Leanne_T]

Thanks @xxxBLCxxx 

In this case, please call us on 150 and the team can get this looked into in more detail for you 🙂

Leanne.