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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2185 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1167 Views
  • 0 replies
  • 5 Helpful

Coverage in Harraby/Garlands, Carlisle.

Update: 21 November 2023 Over the past few weeks, our engineers have completed integrating the mast onto the network and full service has been restored to the Harraby/Garlands area. We will continue to monitor performance in the area. Update: 04 Oct...

Leanne_T by EE Community Support Team
  • 7699 Views
  • 62 replies
  • 20 Helpful

terrible signal indoor in W1H area and around

Hi,signal indoor in W1H and around is awful and apparently only EE is experiencing it: local restaurants (especially Seymour Place ones) have confirmed me that their employees with EE don't get any coverage inside and have to go out on the street to ...

Ella68 by Explorer
  • 372 Views
  • 3 replies
  • 0 Helpful

Slow Speed On Mobile & Data Sim

Hi EE,I live in Northolt. My internet is very slow in my area last few days. Its so slow especially my data sim around 10-12 mbps. All sim cards barely get 1-2 bar right now. When I do speedtest, i says im connected to BT. Is there some work going in...

EE Customer Service

I have never had such a terrible customer service experience. Not only is the 5G in my area absolutely terrible the customer service is worse. I've been trying to talk to someone using the apps message feature for over 6 hours. Instead of helping me ...

AyyEmm by Investigator
  • 882 Views
  • 9 replies
  • 1 Helpful

Resolved! 3G Switch off

I have just learned from the Martin Lewis Money Show that the 3G network ( whatever that actually means )  is ending soon. I'm getting old now and find understanding and dealing with all this tech stuff, really difficult !!I only need to text on occa...

Simonashe by Investigator
  • 6329 Views
  • 20 replies
  • 15 Helpful

Issues with EE

Hi All,Having lots of connection issues since September in the Hu7 area (Hull) and pretty poor customer service from EE, Anyone else having problems in the area??I am told there are 2 dead masts with a third degraded??Thanks Jonathan