Phone mast

Bustards2024
Investigator
Investigator

Hi looking for some help I have recently moved to a property with a phone mast in my garden just recently been upgraded to 5g. The pole/ overhead power  line is in my gardens looking to get this moved asap . Need to turn the power off need a contact number etc pole is to be moved to road side off my lane. And reconnected to new pole location. 

14 REPLIES 14
Bustards2024
Investigator
Investigator

Can I turn off the power to the mast 

bristolian
EE Community Star
EE Community Star

There will be a notice on the compound fence of the site, with a H&S notice - this will have a contact number for situations such as this, alongside the site reference.

Is it the actual radio site that's on your property, or the electricity equipment? There would be a wayleave in-place for it, and interference with it could be a breach of that.

@Bustards2024  The mast can not just be moved to the road side it’ll need the planning permission for a start and it’s probably why it’s in the location it is as that was probably the only location that got approved and gives good coverage. 
 This will not be a quick process and if it can not be relocated to a location that make you happy and still provides good coverage it’ll probably be removed permanently.      

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Schockwave
EE Community Star
EE Community Star

@Bustards2024 , did you not see the mast when you looked at the property and question it then? Moving it and/or switching it off, is not a simple thing. You have to contact the people who put it there and see what they have to say and whether they can actually find another place, also if switched off permanently, as no other place to put it, will probably cause disruption and complaints from you and others nearby as network will not be as good or not available.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Hi there is a reference for the site on a board but no name or numbers 

 

what I’m looking to do is take the electric supply off my land and move it to the new electric pole to the edge of the road as I can’t see no Plan permission or notice has been given for this power supply to supply the power on the land, which I own . uk Power Networks have been out and said this can be moved with a new Telegraph pole and move the power supply which is feeding the telephone mast but before this happens they have said that I need to contact them and give them notice to turn the power off. this is the problem that I’ve come against, after 2 to 3 weeks of trying, I’m at my wit ends ? .

my only option is to get them to carry on with the installation and move the pole and wait to see if somebody comes out on the day because I need it moving which is plan works to be done unless anybody can help otherwise as the previous comment from somebody there might be a breach in it but how can I resolve this? If no one can communicate or signage or phone numbers to let me know? 

 

killyouridols08
Prodigious Contributor
Prodigious Contributor

Ah, so your NOT looking to move the mast, Just power it down while the Electrical Supply is moved, Correct?

@Bustards2024 , have you contacted UK Network to let them know? You should be able to ring them and speak to them to give them notice to turn the power off.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Hi, I wasn’t looking to move the mast itself that is staying in the same position but the electric supply which is providing this power to the tower I want the pole moved to the roadside which is so it’s not in my land and then reconnect it back onto the tower Network said this is achievable but I just need to let whoever owns the mast to let them know  . 

Yes I did notice it in my garden obviously but I didn’t realise that the power supply was only feeding the mast itself which is in the middle of my garden electric pole. I even spoken to EE and they said to me the only way that they could find out if there’s a problem with the mast is if they get a telephone call and then we would instruct our engineers to go and visit the site or find where the problem is this is the only way of the communication is how EE can deal with this problem This is what the technical team told me before so I said in the previous post I could turn off the power do and wait to see if their engineers do turn up as there’s no other way of communicating with them unless you know otherwise