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Australian calls

Steppanicus
Visitor

‎11-07-2025 05:00 AM

Hi

I’m currently in Australia. I purchased a roaming package to cover Australia and SE Asia before leaving. My texts work and data work but my phone calling won’t. I have checked my spend cap and put it to max at £50. Problem is I can’t phone 150 as my phone won’t work. I got my son to phone 150 from uk and they refused to speak to him as he’s not the account holder. I have already missed a flight due to my phone not working. I can phone friends in WhatsApp only. There seems no other way than this to get my problem resolved and already used up 1/2 a day trying to rectify this. Can anyone help please

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎11-07-2025 05:55 AM

@Steppanicus : As you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎11-07-2025 08:01 AM

@Steppanicus wrote:

I’m currently in Australia....My texts work and data work but my phone calling won’t. 

If texts & data work, you have a local network connection and are thus roaming already - I don't think there's anything to activate here.

I suspect your issue is more likely related to VoLTE/4G-calling. Try manually cycling through each local network in-turn - are the symptoms the same on each one?