12-01-2025 02:26 PM
Roaming in Ireland is "broken" for the past 5 months due to problems with EE's OCS (Online Charging System), and I wonder how many are affected by this (both Business & Consumer)?
What is most annoying about this, is that we have been paying for a service which doesn't work (5 months now as of January 2025), and the efforts we have had to go to in assisting EE to investigate this have been considerable.
I wonder if there are others impacted by this, who may not have realised it, because of the fact that they get NO failure notifications....
According to EE, this is affecting users in Ireland and Denmark at least...
12-01-2025 10:09 PM
@PaulONeillNW wrote:
- EE are now on their fourth attempt to fix it (at Level 2 investigations and above) - from the end of October onwards, still no resolution in sight. The lmost recent attempt was to "re-profile their Online Charging System" - however that too does not seem to have worked.
Level 2 are just a team within frontline CS, who accept particular queries that have not been resolved by basic scripted solutions. I would expect a fault ticket to have been raised and be with offline support teams for an issue such as this.
Those teams will not be customer-facing, and that fault ticket will have a reference number.
13-01-2025 07:38 PM
There is indeed a fault ticket, and internal EE Engineering tickets also, which the level 2 teams have been tracking.
Unfortunately as for solutions, well, that's a different matter!
26-01-2025 11:15 PM
26-Jan-25
Despite further suggestions that EE were planning to roll out fixes, still nothing has been accomplished and the issue is still unresolved. EE are unable to provide ANY timelines, best case / worst case/ anything.
This problem has now been in extistence for 6 months, presumably impacting multiple people when visiting Ireland, which obviously includes any EE customers from Northern Ireland / mainland UK.
It appears that it is impacting other countries also, Denmark has specifically been mentioned.
05-02-2025 03:05 PM
This is happening to me on 2 different phones, not getting anywhere with them only a text every month to say they are working on it. Also when receiving calls or makeing calls to UK numbers they are cut off after 5 minutes 5seconds...
05-02-2025 03:13 PM
Do know if this affects business plans or just private plans. Also did you get call waiting to work when roaming.
05-02-2025 06:53 PM
I too was experiencing the call cut off issue when roaming and calling back to the UK. I was actually on with EE Level 2 support and they had to keep calling me back again. So yes - this is another symptom.
To be honest, we're pretty much NOT roaming now, i.e. just go off network rather than roaming - because at least you get a text message of a missed call when you are back on EE again.
Otherwise, if you roam, you risk callers NOT geting hrough and also NOT being notified of the missed call.
Its pretty much been non-functional for 6 months now. I had a call last week from Level 2 that there was supposed to be a fix getting deployed on 3rd Feb (possibly, but not guanrantted) - so I'm expecting another call back from EE to see what actually happened (if anything).
05-02-2025 06:56 PM
It impacts both business and consumer plans ( which is what my partner and i have between us).
Unsure on the "call waiting" aspect, because as I explained - we just dont switch to an RoI network now, at least we know then if there's a missed call from Republic of Ireland customers (which are the biggest concenn for us).
05-02-2025 10:53 PM
05-02-2025 10:57 PM