Calls cutting out

[Cazdee]

Hya mind is shocking too. Upgraded my phone and it’s even worse. Like you I get 1 bar and calls keep cutting out it’s ridiculous. Paying for a service I’m getting no use out of it I’m furious. 
for years I’ve had full signal no problems but now it’s diabolical 

[Cazdee]

I did that and spent over an hour on the phone did all re told me to and nothing has changed so what’s the problem with this

[Linzi_H]

Hi @Cazdee 

Thanks for coming to the community.

I know it's not nice when you're facing trouble with your services like this, and I'm disappointed you're no further forward since calling to speak with us either. 

The team should have completed a technical diagnostic from the information you gave them. If no issues were found within the area you're facing these difficulties in, then the team would usually ask you to provide some specific examples of when your calls drop out. 

What was the advice they gave? 

Have they asked you to go away and gather examples of these dropped calls and contact us back?

Linzi 

[Cazdee]

I said to the girl on the phone I’m being robbed off listening to a load of ole bagwash that won’t work.
Sent from my iPhone

[Cazdee]

They did that and it changed nothing then sent me 3 texts of things to do and that didn’t work after a long boring hour on the phone of knowing I was being robbed iff nothing has changed
Sent from my iPhone

[bristolian]

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@Cazdee wrote:
They did that and it changed nothing then sent me 3 texts of things to do and that didn’t work

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What were the specific suggestions they sent you?

As an aside, there's nothing inherently wrong with 1bar - in crude terms, it's still a bar and is displayed coverage. If calls are dropping, that is something CS should be passing on via a fault ticket if necessary.

That sometimes needs specific examples of failed calls over a short period of time. Did you offer to provide that?

[Cazdee]

I upgraded my phone this one 22/7 and it’s been nothing but trouble.
Sent from my iPhone

[bristolian]

That would suggest the new phone is possibly the issue.

What were the specific suggestions made by CS, for you to try? You mentioned they texted you with things to try, but didn't say what those suggestions were.

Do you have call problems if you put your SIM back in your old phone?