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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 7456 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 11455 Views
  • 0 replies
  • 6 Helpful

Data/Signal issues with Iphone 15 Pro

Hi Everyone,So I have never had signal issues with EE or my iPhones for over 10 years. I had to get a new one just before Christmas, so I went from iPhone 11 Pro to 15 Pro. I have never had any issues with my 11 Pro, I absolutely loved it, the signal...

Signal and 4G/5G Disappeared

For some reason, one of the phones on my account has stopped connecting to the EE network and 4G/5G. The last two weeks have been a nightmare. The phone shows there is a strong signal, but when I try to make or take a call, it says I am not connected...

Dan1O by Investigator
  • 1282 Views
  • 4 replies
  • 0 Helpful

Calls going directly to answer machine

Hi,Incoming calls are going directly to the answering machine even though my phone is on and the signal is full.  I receive a text immediately after notifying me of the call. On occasions when I try to make a call the dial fails.   Any possible troub...

EE coverage Inside just totally gone

At my workplace, last week, data/calls worked fine inside.This week, I seem to get "4G" but nothing works. 1 bar on signal.The troubleshoot of "use wifi calling" doesn't help as we don't have Wifi in my area of the workplace, just internet through a ...

mjv1986 by Investigator
  • 564 Views
  • 2 replies
  • 1 Helpful

Coverage in Walthamstow

Update: 12 December 2024 Over the past few days, our engineers have completed integrating the mast onto the network and the mast is now on-air. Full service has been restored to Walthamstow. We will continue to monitor performance in the area. Updat...

Leanne_T by EE Community Support Team
  • 13839 Views
  • 24 replies
  • 6 Helpful

No service

Helloive upgraded my iPhone 14 to 15 pro max, using same number, transferred everything, and put old sim in new phone, but I have no service, I’ve done the on/ off airplane mode still nothingcould someone help? I cannot ring Ee as no service

Laney66 by Visitor
  • 341 Views
  • 1 replies
  • 0 Helpful

No service since Friday and EE don't care?

I have lived at my address for 2.5 years. In that time I've had excellent 5g service indoors on both my lines - a phone and a 5g router (which is how I get my internet). On Friday morning (11th April) 3g 4g, and 5g service completely disappeared in m...