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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1225 Views
  • 0 replies
  • 5 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 552 Views
  • 0 replies
  • 5 Helpful

No signal

I've had no signal for 6 hours today. I can't find any other complaints. I've tried alsorts to sort it. All the obvious ones, turning phone off, airplane mode on and off, sim out and back in. I don't know what to do. Postcode Bb18 6x

Network down NE243BX

Day 8 of no service/network in my area. All EE say is it's due to ongoioing problems in your area and won't say when it might be solved. Anyone else having problems. Google pixel 6 pro.

fwyres by Visitor
  • 355 Views
  • 1 replies
  • 1 Helpful

Placing a new mast on land

Hi I am a local councillor and parts of our town have a very poor signal across all networks. IThis is an issue for local businesses and residents. We have identified potential  land for a mast but are not sure how to/ if it is possible to progress. ...

EmmetC by Visitor
  • 337 Views
  • 1 replies
  • 2 Helpful

No 5G DCNR Restricted (NSA) = True

Hi. Got a 5G plan, got a 5g phone (galaxy A14 5G), live in 5G area, regurally travel to other strong 5G areas but never ever get a 5G connection, 4G+ at best.Been through millions of hoops with EE customer services, even level 2 technical and just be...

mattzz by Contributor
  • 3066 Views
  • 6 replies
  • 0 Helpful

Mobile 5G, or lack of it

Hi allI recently got a Pixel 8 and don't get 5G. When looking at https://www.speedtest.net/ookla-5g-map and move the map to my location (Northop Hall in North Wales) it shows there is a 'EE' 5G mast close to Brookside (road just off the A55) and when...

CJ1106 by Explorer
  • 630 Views
  • 4 replies
  • 1 Helpful