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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5527 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 5883 Views
  • 0 replies
  • 6 Helpful

No network

Currently have no signal at all, I cannot call EE as I have no network and the online and the service status page is also not working. I am south west Scotland. Is there no online chat option or other ways to contact if there is no network and online...

Why is my 5g behaviour like dial up .?

please help EE…just moved into a new place and on mobile internet and have to rely on my iPad for internet connection and it’s so so poor despite showing almost 4 bars… my boss ordered a mobile dongle thing that we had to send back cos even that didn...

Avrilmae by Visitor
  • 359 Views
  • 2 replies
  • 1 Helpful

Re: Cannot receive calls at all

I have exacly the same problem.  I can't receive any phone call from anyone. I tried multiple things like restating my phone, taking the sim out, putting it to a different phone, and checking the network setting. Nothing help. It's been a month. I ha...

Re: No network

Same issue since yesterday evening. Was working again for a period this morning before going back down again. I'm in Motherwell, near Glasgow. 

Jon83 by Investigator
  • 572 Views
  • 10 replies
  • 1 Helpful

Re: Poor Signal Strength NG22

Thank you Christopher, Signal strength checkers on websites always showgood services most of the time, varying usually only when the networkoperators have become aware of a problem and are trying to fix it. In agiven area, local factors that might cr...

Re: Poor Signal Strength NG22

I have the same problem. I've been with EE for years but the signal strength has only just become an issue. I'm glad to hear that, at least I'm not the only one. No help available from EE, just a promise of a text that never comes.

Coverage in Bethnal Green, Moorfields

Update: 18 August 2025 Over the past few months, our engineers have been working with the council to make sure safety protocols and certificates meet the Governments legislation for the mast to be installed on the high rise building. Pending a pos...

Leanne_T by EE Community Support Team
  • 10016 Views
  • 17 replies
  • 4 Helpful

Cant make calls

Is there any issues today as I can text and use data but when I ring it ring for a second then cuts out. Check service checker it says its OK The issue started today

Terrible phone signal on EE

Hi everyone,I have come to EE from GiffGaff and now thinking about going back. The signal has been abismal on my mobile phone since the transfer. Before, in work, I had at least half a bar on 4G. Now with EE I have absolutely nothing unless I go to t...

thejedi05 by Investigator
  • 806 Views
  • 6 replies
  • 1 Helpful