Which phones are supported on standalone 5G?

[Philt8]

I have an iPhone 14 Pro Max and although I have the full works package shown in my account, I don’t seem to be able to enable/see the option to enable standalone 5G. From https://ee.co.uk/why-ee/5g-on-ee the criteria is:

• be on an All Rounder or Full Works plan purchased on or after 29 August
• have a compatible phone
• be in a 5G Standalone location

The problem is, I can’t see further information as to the compatible phones.

[ee_user14]

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@Linzi_H wrote:

If the team can't resolve this on the call, they will escalate this for you. 

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They "should" escalate, but I'm not sure "will" is an accurate word here.

[paulchauveau]

Thanks

[chrcolk]

Hi Michael_D

I assume this pretty big restriction is listed on the product/sale pages right? Wouldnt want people ordering a package just for 5G SA access without being informed its only for whitelisted phones.

[bstjs]

Michael are you able to provide an updated list of 5G SA compatible phones please?

[Michael_D]

Hi @bstjs 

Welcome to the community.

You can find the latest supported phones, and information on the towns and cities that are 5G SA enabled at https://community.ee.co.uk/t5/Blog/New-locations-for-5G-standalone/ba-p/1476347

Michael

[keke74]

Hello

I'm having real issues getting proper, consistent information from anyone at EE regarding 5G SA. This is defintely not having a pop at any of the helpful customer support and technical support agents, it just feels like nobody really has had any clear guidance on being able to access 5G SA

First up  some details, I have a Google Pixel 8 Pro which I've been told (via support) does support 5G SA. I'm on one of the Full Works plans (new ones, upgraded last week) and have an esim. I'm based in the outskirts of London, in a 5G SA coverage area. 

Here is just a summary of what I've been told over the past few days. 

- Line 2 technical support telling me to download an new esim to activate 5G SA, apparently it is needed,

- Another Line 2 technical support agent saying 'no, that's not true - you don't need a new sim as your plan activates 5G SA not the sim'

Having tried to download an esim regardless, 

- A further agent suggested i go in store - which I did - to download a new sim, once it was obvious the manually downloaded esim did not activate 5G SA

- Another agent suggested that 'why don't I try a regular sim' to see if that works

- Another technical agent informed me that I just might bot be able to get 5G SA, despite going through the coverage map and explaining I was in central London at both a) relatively quiet times and b) highly congested areas

- Another suggestion was to do a factory reset of my entire phone to restore settings, just to 'see if that works'. I didn't do this as it's clear this is pure guesswork and would have caused more hassle than it's worth

I've had 6 (or was it 7) different calls with technical support agents and each person has a different view on 5G SA and it's pretty obvious nobody has a clear idea of who can receive 5G  SA and what steps are needed to activate it, if any. There are no easy to access guides, no guides online which state what devices work on 5G SA. Yet EE has spent considerable amount of marketing on 5G SA in my area (there are billboards everywhere), which feels very wrong. A clear case of getting the marketing right but not having a product that is ready to launch

That all said, does anyone have any idea on what I need to do to access 5G SA??

Thanks!

[Northerner]

Hi @keke74 

Access is automatic you don't need to do anything if you have the correct plan. 

I am not sure what you're expecting from the service, do you receive a signal now.  I also live on the outskirts of London and travel into London daily, the service imo is not that good or isn't fully up to speed yet especially in the City but hopefully this will improve. 

However I was in Hull at the weekend and it works great. 

Thanks 

[Chris_B]

@keke74 my eSIM was downloaded back in may  and if I had the tariff to use 5G standalone I would have this option to enable it as it’s showing in my device settings but I do have an iPhone.   So as for you need to redownload a new eSIM is totally rubbish   You don’t.   
 
The other thing that could be hampering your issue is the simple fact that 5GSA might not yet be available for your device.    Yes your device can support 5GSA is doesn’t mean that EE have to make it possible just yet.  
 
You might want to read THIS     

[keke74]

Thanks for sharing👍

Well I'm told my device does support it (Reddit seems to agree) according to technical support. But again, finding any clear information on this especially when a plan has been marketing which clearly states access to 5G SA is impossible.

[keke74]

Hi there, thanks 👍I'm not expecting dramatic improvements but that's not really the point, I want to know why I am not receiving 5G SA and nobody at EE seems to know. I mean, I've made X2 shop visits and had 7 calls to try and clear up per my original post, feels like a waste of time.