Which phones are supported on standalone 5G?

[Philt8]

I have an iPhone 14 Pro Max and although I have the full works package shown in my account, I don’t seem to be able to enable/see the option to enable standalone 5G. From https://ee.co.uk/why-ee/5g-on-ee the criteria is:

• be on an All Rounder or Full Works plan purchased on or after 29 August
• have a compatible phone
• be in a 5G Standalone location

The problem is, I can’t see further information as to the compatible phones.

[Lesley_W]

It sounds like everything has been checked @TheMond 

The next steps would be to speak to our technical team. They would be able to check your SIM serial number and make sure it is a Standalone 5G compatible SIM and if so, run some trouble shooting to try and identify what is stopping you connecting.

Lesley

[TheMond]

I took the plunge and did a "reset network settings" on my phone and do now have 5G Standalone enabled and not greyed out in Mobile Data Options.  For the benefit of anyone else battling this issue, this may also be worth trying.

• I'm on iOS 18.0.1, so 18.1 not required.
• I'm on Network EE 59.0.1 so EE 60.0.1 not required (actually no idea what this is but know it has been discussed in this thread)
• I DO have a recent iPhone All Rounder Plan (bought October)
• I DO have a recent SIM Card (Physical SIM sent 18/10)

Good Luck!

Richard

[TheMond]

See my post above - have you done a "reset network settings"?

R

[stoli412]

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@TheMond wrote:

See my post above - have you done a "reset network settings"?

R

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@TheMond  I just tried resetting network settings and still the same: 5G Standalone toggle greyed out and says "Your current SIM does not support 5G Standalone. Contact your network provider for more information."

[TheMond]

@stoli412 sorry to hear it did not work for you. I’m now at the limit of my knowledge and experience!

[paulchauveau]

So am I.
These guys are completely incompetent.
I was again through to L2 tech team today after having been requested to go to an EE shop and do a sim swap into another compatible phone. They didn’t have any available phones in the EE shop in Long Acre London WC2. They suggested I try the Vodafone shop opposite…they didn’t have any phones either. Next onto the Samsung shop in Oxford Street…amazingly helpful and the assistant gave me his personal Samsung S24 to try…no 5G SA. Now they are telling me I need to go back into a 5G SA coverage area and speak to them again…if they had told me this when requesting the sim swap I would have called them from Oxford St. Now I have to catch a train from Macclesfield to Manchester tomorrow…truly unbelievable service support for launch of new service…they are clueless ☹️
Surprised that no one from EE is monitoring our conversation and jumping in to help….



Paul 
***********
+************

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[stoli412]

@paulchauveau Truly shocking service indeed. I dread the thought of ringing 150 to even attempt to sort this issue. And I already made the mistake of going into the EE shop for help. Those muppets insisted I needed an iPhone 16 to get 5G SA.

 @Lesley_W  can’t you escalate this to someone who knows what they’re doing?

[paulchauveau]

Hi Lesley,
Do you work for EE?

Paul  *******

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[Linzi_H]

Hi @paulchauveau 

I'm so sorry that things are not yet resolved, and I completely appreciate the frustration it causes when things are not working as they should.

If you've been speaking with our level 2 team, this is the right area to support you with your query.

From what you're saying, it sounds like our technical team has asked you to try a two-way SIM swap, and this is so the team can identify where the issue lies (either with the SIM or the device). 

We have no account access within the community to be able to give you the best advice. You are doing the right thing by calling us directly.

Linzi 

[Linzi_H]

Hi @stoli412 

I'm really confident if you contact us directly our technical support team will be able to help. If the team can't resolve this on the call, they will escalate this for you. 

Linzi