21-09-2024 05:57 PM
I have an iPhone 14 Pro Max and although I have the full works package shown in my account, I don’t seem to be able to enable/see the option to enable standalone 5G. From https://ee.co.uk/why-ee/5g-on-ee the criteria is:
The problem is, I can’t see further information as to the compatible phones.
Solved! See the answer below or view the solution in context.
22-09-2024 12:26 PM
Hi @Philt8
Thanks for coming to the community.
TCL 50, Moto Razer 50 Ultra and Moto G 85 5G are live on 5G SA now, as well as EE 5GEE WiFi and 5GEE Home.
The Samsung S23 & 24 line-up will be EE 5G Standalone enabled with VONR shortly, with further smartphones from Samsung, Microsoft, Google, Sony and ‘others’ due to be enabled in the coming months.
Which phone have you upgraded to?
Michael
21-09-2024 08:40 PM
Did you take the contract out after the 29th of August this year?
If not you can't enable Standalone 5G even if your phone does support it
21-09-2024 08:57 PM
I upgraded today. Standalone 5G is shown on my account. Enabled options on my account.
22-09-2024 12:26 PM
Hi @Philt8
Thanks for coming to the community.
TCL 50, Moto Razer 50 Ultra and Moto G 85 5G are live on 5G SA now, as well as EE 5GEE WiFi and 5GEE Home.
The Samsung S23 & 24 line-up will be EE 5G Standalone enabled with VONR shortly, with further smartphones from Samsung, Microsoft, Google, Sony and ‘others’ due to be enabled in the coming months.
Which phone have you upgraded to?
Michael
22-09-2024 01:06 PM
Hi! I have an iPhone 14 Pro Max.
22-09-2024 01:39 PM
I don't have that one showing as compatible just yet @Philt8 , but it is listed on the Apple website as one that will support 5G SA, so it may be available in due course.
Keep an eye on the latest software updates and the mobile data options in the Settings for the option to switch on 5G SA.
Michael
23-09-2024 05:58 AM
Thanks everyone. I do think it would be helpful for EE to publish a list of compatible phones, as they reference compatible phones.
23-09-2024 08:34 AM
@Philt8 You need the option to enable it on your device ( it’s in voice and data ). and you need to be on a tariff that has this.
23-09-2024 11:33 AM
Anything from the iPhone 13 line up and newer supports it, you will just need an R15 Physical Sim, or you can reinstall your eSim and it should work on iOS 18
23-09-2024 05:34 PM
Oh that’s interesting. I am on an eSIM on the iPhone 14 Pro.
I have tried re-provisioning the eSIM but the outcome stays the same on both iOS 18.0 and iOS 18.1.