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Which phones are supported on standalone 5G?

Philt8
Contributor
Contributor

I have an iPhone 14 Pro Max and although I have the full works package shown in my account, I don’t seem to be able to enable/see the option to enable standalone 5G. From https://ee.co.uk/why-ee/5g-on-ee the criteria is:

The problem is, I can’t see further information as to the compatible phones.IMG_0820.jpeg

81 REPLIES 81

Yep. I have iPhone 13 Pro Max, iOS 18.1, a brand new SIM card and new All Rounder plan. No toggle for SA. These phones are compatible, just EE want you to buy a new phone. 

@Kingdaveontour  As you’re using a beta software you should expect issues with it. Apple do like to enable and disable options on beta software.    And no EE are not trying to get you to upgrade that’s your choice.   Not sure what you hope to obtain by having SA as you’ve been happily using phones without it for years. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Philter
Established Contributor
Established Contributor

I know this thread is focusing mainly on iPhones but my Samsung Galaxy S23 was updated to One UI 6.1.1 last week which enabled 5G SA. I haven't noticed any benefit so far. In fact, signal and speed seem to be worse in some cases.

Screenshot_20240924_083900_Settings.jpg

 

Does Samsung have a toggle to turn SA on and off similar to the iPhone or is it on by default I've just upgraded today so not familiar with how it works 

Philter
Established Contributor
Established Contributor

It doesn't on my S23 Ultra. I actually think I have fewer network mode options after the update:

Screenshot_20241001_113030_Call settings (1).jpg

 

Chris_B
EE Community Star
EE Community Star

Unless you have a contract that includes 5G standalone then you won’t get it.  You will see 5G standalone under add-ons if you do have it on your account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Philter
Established Contributor
Established Contributor

I have a contract with 5G SA and do get SA on my phone as shown by the Vo5G symbol in the screenshot above.

I have new Samsung S24 and was told EE 5G SA compatible.

Reading your post you are saying it is not yet compatible?

I have had 3 calls to EE level 2 tech team and they have not been informed of this.

stoli412
Valued Contributor
Valued Contributor

I have an iPhone 15 Pro on iOS 18.0.1, a recent upgrade to the Full Works plan that includes 5G standalone, and a freshly provisioned eSIM. I can see the 5G standalone toggle in the settings, but it's greyed out and saying my SIM does not support 5g standalone. My local EE shop says the iPhone 15 Pro isn't supported, only the iPhone 16. Surely that can't be true! What's going on, EE?

IMG_768E5823BEDC-1.jpeg

Chris_B
EE Community Star
EE Community Star

@stoli412   The store have misinformation you.  My iPhone 15 pro ( see image below) Just to add I do live in a 5GSA area.    And my contract doesn’t have 5GSA as part of it.   I’ve just toggled this on to show you.   This is with an eSIM that I activated on my phone back in may.  So way before 5GSA was available. 

IMG_0773.png

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.