Unable to make calls or contact 150

[spazmunk]

Hello, I have had a billing issue and my services has been cut off, I have tried calling 150 and 360 to resolve this but when I call the call just cuts off straight away, I have tried finding a live chat on the ee website but I cant find it, how do I contact ee to discuss my bill?

[Odyone]

I’m unable to receive incoming calls, but mobile data works fine. iPhone16pro max. Tried everything. Mobile data works. I can make calls

[Schockwave]

It looks like it is not just affecting EE/BT, but also all the other major networks.

[Schockwave]

@Jurobond , there is a major outage, which EE are trying to sort out as a matter of urgency, and I have read, that all other major networks are having the same problem.

[Schockwave]

Hello @Odyone ,

Welcome to the community,

This has been extensively written about in other threads, there is a major outage with networks which EE are trying to rectify their end as a matter of urgency, it appears all networks seem to be affected by this outage.

[bristolian]

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@Schockwave wrote:

It looks like it is not just affecting EE/BT, but also all the other major networks.

---

Alas not, this was the suggestion of clickbait news sites.

The EE issue with calling, affected users of other networks who tried to contact EE users.

[bristolian]

A lack of coverage is not a symptoms of yesterday's calling issues, you may have a different problem..

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[Sophiejordan30]

I have been trying for days now to call EE or get onto their live chat is anyone else having issues?? 

[DantheSwan]

Yes my mobile data is affected and calls are dropping but the service status page says "all fine" 

It very definitely is NOT all fine 

I don't even see the point of these service status webpages because they never are accurate 

This is a well reported issue all across the internet and the EE website says no issue haha

Absolutely ridiculous 

Will I be compensated for the 24 hours downtime? 

[Northerner]

Hi @Sophiejordan30 

It depends when you try. It is working at the moment but other customers will also be using the service.

Thanks 

[JAK25]

Apparently they are waiting for the Land owner where the mast is to
respond. They cannot rectify the issues without the land owners permission
to access his land

The guide told me that if it is not up and running by Tuesday they will
credit my account.

I hope this helps.

But if you are able do contact EE or BT directly either text 150 or call
from a different phone if you can


different phone if you