Coverage in Wheatley

[Leanne_T]

Update: 18 March 2025

Over the past few days, our engineers have fitted the replacement part needed for the new mast and integrated the mast onto the network. The mast is now on-air restoring full coverage to Wheatley.

We will continue to monitor performance in the area.

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Update 28 February 2025

Over the past few weeks, our engineers have built the equipment needed for the new mast and accessed the area this week to complete the activation. We have found during the activation a piece of equipment was faulty, and a replacement part will be required to activate the mast onto the network. Once we have received the part needed, we can confirm an approximate on-air date for the new mast

We will keep you updated on this post.

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Update: 08 February 2025

Over the past month, our engineers have been working with the landowner to arrange a date to access the area and start building the equipment needed for the new mast. Barring any unforeseen delays, we expect to access the area and start building the equipment in the next few weeks and the mast to be on-air by the end of February.

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Wheatley area. Our mast in the area had to be removed from the existing site during December 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed.

Our engineers have completed surveys and designs at one location, and found the area will be suitable for the equipment. We are currently working with the landowner to access the area and start building the equipment needed for the new mast. Pending a positive outcome from the negations, we can start building the equipment and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

[MidnightSwami]

What an absolute joke. Not only has there been no signal in central Oxford for years now, we have now been without signal for weeks in our own village. 

EE clearly have stopped caring about their customers otherwise they'd build their new masts BEFORE removing the old ones. 

If issues persist, myself, my family and friends, all of whom have been lifetime customers at EE will be looking to switch to other companies with more competence than the shambles of a company that EE has proven to be. 

[bristolian]

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@MidnightSwami wrote:

EE clearly have stopped caring about their customers otherwise they'd build their new masts BEFORE removing the old ones. 

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If there is a legal dispute with an existing site, then operators can sometimes be left with no choice but to remove equipment. This is not an EE-specific issue and it happens on all networks from time-to-time.

And before you ask, I am not posting this as an EE employee.

[Wheatleyox2005]

Hi Leanne

Thank you for accepting there is a major problem.

as minimum you should refund the customers monthly payments + reasonable sum for the  inconvenience caused, until you have sorted this issue out.

Thanks.

[Leanne_T]

Hi there @Wheatleyox2005 

Thanks for coming to the community.

If you're affected by the mast being offline, please get in touch with our mobile guides to discuss your options. 

Thanks 🙂

Leanne. 

[AlanBayley]

If people were not affected by the mast being offline > absent then there would be little point in having one at all. I have just changed phones and been wasting hours thinking my new phone is faulty only to bump into this forum. Why on earth does EE not notify people about the situation. I've been with EE for a few years now and rarely does a month go by without a vague notification of a fault and then another one saying it's been fixed. Now for some reason I have received no notice to explain that the mast has gone and might be replaced in the future subject whatever complications arise. Is being honest, open and straightforward with customers not an option. Opening a contract with someone who is largely happy with the service and then removing a mast is very dubious. It's like selling someone a housed then a year latter  retuning to remove all the doors and windows but saying if you're affected by not having doors and windows please get in touch.

[AlanBayley]

I guess Leanne_T has lost interest in the topic?

[1Mrunhappy]

luckily I’m only under contract with EE until March, not signing a new one with them they have been woeful. 

[Leanne_T]

Morning everyone. 

The main post has been updated with the latest information. 

Thanks. 

Leanne.

[zaidii]

Hi Leanne, any chance this new mast will support 5G network in Wheatley?

thanks