Update: 18 March 2025
Over the past few days, our engineers have fitted the replacement part needed for the new mast and integrated the mast onto the network. The mast is now on-air restoring full coverage to Wheatley.
We will continue to monitor performance in the area.
Update 28 February 2025
Over the past few weeks, our engineers have built the equipment needed for the new mast and accessed the area this week to complete the activation. We have found during the activation a piece of equipment was faulty, and a replacement part will be required to activate the mast onto the network. Once we have received the part needed, we can confirm an approximate on-air date for the new mast
We will keep you updated on this post.
Update: 08 February 2025
Over the past month, our engineers have been working with the landowner to arrange a date to access the area and start building the equipment needed for the new mast. Barring any unforeseen delays, we expect to access the area and start building the equipment in the next few weeks and the mast to be on-air by the end of February.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Wheatley area. Our mast in the area had to be removed from the existing site during December 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed.
Our engineers have completed surveys and designs at one location, and found the area will be suitable for the equipment. We are currently working with the landowner to access the area and start building the equipment needed for the new mast. Pending a positive outcome from the negations, we can start building the equipment and confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.
