Poor coverage

[Lyndsayseed]

It’s atrocious and most of the time I’m fighting for enough to email.. forget surfing the internet or socials. It’s gotten so much worse in the last couple years. We live in our van and travel Devon right up to Stonehenge and all around. And it’s become shockingly sh11!

[Lyndsayseed]

Agreed the app is clunky and slow glitchy and awkward. 
and coverage is shockingly worsening… 

After 12 years I’m leaving soon too! 

[Peter_W]

Welcome back to the Community, @Lyndsayseed 

Whilst coverage can vary from location to location, we definitely wouldn't expect you to struggle everywhere you go. 

If you notice issues, it's worth taking a look at our coverage checker which gives an overview of overall coverage, details of any known issues, and the option to report a fault too. 

If you continue to struggle from there, if possible it's worth trying your SIM in a different handset that's known to be working correctly, and their SIM in your handset.

This can help us identify if it's device based or network / SIM based.

Peter

[ee_user14]

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@Lyndsayseed wrote:

After 12 years I’m leaving soon too! 

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You mentioned in 2024 that "in a couple of months I'm out" - https://community.ee.co.uk/t5/SIM-cards-Porting/Re-No-Service/m-p/1402955#M47283 

What happened?

[Lyndsayseed]

It’s an e-sim 

and coverage checker isn’t accurate. 

I stayed after issues last time as the store was pushy basically. And I’m gutless to say no. 

not wanting to loose my number makes it bluddy difficult.  Currently hating EE but stuck with them. 

[Lyndsayseed]

The store I went too were very pushy and I just could say no. I left tied into another two year with the issue sorted.   EE isn’t what it used to be but what IS better. I also really don’t want to loose my number.. but maybe it’s time after nearly 25 years 😂 

[Schockwave]

@Lyndsayseed , you can keep your number and get a PAC Code, to transfer it to another network, just text PAC to 6075, which you wold then give to your new network, but I would advise you to get a pay as you go SIM card from another network and try it first to see if you get good signal.

[Rach_H]

If you're not seeing your issues on the Coverage Checker then you can also report things there @Lyndsayseed, so our team can take a look into them.

It may also be worth giving our team a call, so they can see what is happening, and work to get things resolved.

Rach

[bristolian]

If service is as poor as described, over such as a wide geographical area as is suggested, I'd still want to rule out the device as a cause.

Complaint volumes would be significant if this level of service was being experienced by every EE user across this area. Either that, or lyndsayseed is being extremely unlucky with finding all of EE's poor-coverage areas.

[Lyndsayseed]

I really don’t want to have to call someone to do this. When I ask via text it says I have to call. Of If I call I’ll probably be made to take on more crap I don’t want … 🤣 

I appreciate why you feel it may be my phone. But this is the second device in 8 months and it’s the same for me as my partner who is with me on the road 24/7 the three sim mifi we carry is perfect coverage.  

let’s hope starlink phones come quickly!!