Could EE please investigate the ongoing mobile data issues in Holywood BT18.
The phone often shows a good 4G signal with 3 out of 4 bars, but mobile data is either unusable or extremely slow. Web pages frequently fail to load and simply time out. At times I cannot even send a text message.
The issue affects the High Street and the surrounding side streets. It has been happening for years.
I previously reported this by phone and was told that checks showed everything was working correctly. However, this does not reflect the real world experience, as many people in the town regularly complain about the same problem.
The connection is extremely inconsistent. Running a speed test often fails several times in a row, then one attempt might suddenly achieve around 50 Mbps. Other times it reports only 0.1 Mbps. The results appear completely random despite the phone consistently showing a good signal.
Please could this be investigated further, as it appears to be a capacity or network quality issue rather than a signal strength issue.
If EE had someone simply walk around the town and try using the network, they would understand the frustration from users in the town. Talk to anyone and you'll quickly hear of the issues. It's especially bad indoors.
