@bertie-boy wrote:
Dear EE Customer Service,
I am writing to urgently raise my concerns about the extremely poor 4G mobile network coverage in the RH20 3ND area. As I am currently undergoing cancer treatment, it is crucial that my health professionals, friends, and family can reliably contact me. However, the connection frequently cuts out, and the reception worsens by the second until it disconnects altogether. This has been a persistent issue for some time now.
Despite logging into my account and using the service checker, I have noticed that EE is checking the incorrect postcode, PO38 3DB, instead of RH20 3ND. As a result, I have been unable to resolve this issue.
When I spoke with Dillon at EE (reference: 24523358), he identified a problem with a mast in the RH20 3ND area. However, our conversation was abruptly cut off due to the same connectivity issues. Dillon kindly sent a text suggesting I try the app, which yielded no improvement, or use another phone on a different network, which I do not have access to.
Furthermore, my 5G Wi-Fi box, for which I pay £52 per month, also drops from 4G every 20 to 30 minutes in the RH20 3ND area. This situation is further exacerbating my difficulties. Reliable service is crucial for me, as it is truly a matter of life and death.
I urgently need this issue to be resolved to ensure continuous communication with my healthcare team and loved ones. Please prioritize this matter and provide a prompt resolution. Your immediate attention and assistance in this matter would be greatly appreciated.
Thank you for your understanding and cooperation.
Kind regards,
@robert
My 4g has been down for 48hrs now. Extremely low. My call out was off for a period also
I am in the bt437ep area
