Coverage in Great Blakenham

[Christopher_G]

Update: 11 December 2025

Over the past few weeks, our engineers have installed the microwave link needed for the transmission and integrated the mast onto the network. The new mast is now on-air, and to further improve coverage to the area, our engineers will be completing upgrades on the mast to increase capacity and improve service in Great Blakenham. We expect all work to completed by the end of next week. 

We will continue to monitor performance in the area.

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Update: 10 November 2025 

Over the past few weeks, the power company has accessed the site and installed the power supply needed for the new mast. Our engineers will be completing surveys in the next week to make sure the equipment will be suitable for a microwave link to be installed, to supply transmission to the mast. Pending a positive outcome from the surveys, we can confirm an approximate on-air date for the new mast.  

We will keep you updated on this post

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Update: 22 October 2025

Our engineers are working with the power company to arrange a date to access the area and install the power supply and transmission needed for the new mast. Once the power supply has been installed, we can start integrating the mast onto the network.

Barring any unforeseen circumstances, we expect all work to be completed and the mast to be on-air by the end of 2025. 

We will keep you updated on this post. 

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We are in the process of replacing a mast in the Great Blakenham area as the current lease has expired.  

Our engineers have completed building the equipment for the new mast. The next step is for power and transmission to be installed. Once complete, we will be able to share an approximate on-air date.  

We'll update this post once we have more information. 

We’re sorry for any inconvenience. In the meantime, you might be able to use Wi-Fi Calling to make and receive calls and texts.

[bristolian]

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@RogerT1 wrote:

If Leanne is an actual person, why is she not answering the questions raised?

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23/10 10:04am - CS agent doesn't refer to a briefing and EE is criticised

27/10 2:57pm - CS agent doesn't refer to a briefing and EE is criticised

29/10 9:24am - EE staff refers to a briefing and is criticised.

[Debsie77]

"If you're affected by the mast being offline, please get in touch with our tech guides to discuss your options"

With respect Leanne, the Tech team have no information either. I have had to refer them here for the latest update (a week ago) and they have nothing to discuss. 

Their advice is to use wifi calling when at home.

I do not have Wifi.

I have asked for complementary broadband until such time as the mobile signal is reinstated.  

That is a reasonable request as it will have been months without communication,  which is vital these days.

I do not want to sign up to a 24 month broadband commitment; neither should I  be expected to.

 Over to you....

[Debsie77]

All Leanne does is basically state that 

the main post will be updated with the latest update when we have an update

Which is obvious and therefore unnecessary to state

And then she refers us to the tech team who (if you can get through, or get a call back, as there IS NO SIGNAL  helloooo??) don't have any information.

So, **** ***** ** *** ***

[Mod edit: Post edited for tone and language. Please keep all posts respectful and constructive.]

[Debsie77]

For the record, moderator, I absolutely did not use bad language or tone. Your edit suggests I did and I did not, nor would I. Ever.

I just pointed out the facts.

[Sunshinehope]

Is there no update on this, to be honest you want us to pay a bill when we cant actually use the phone. I've had to drive 3 miles out of the village to sit and pick up messages or call. Pretty unfair I think

[Orpheuk]

Agree it would be good to have an update or at least an acknowledgement. I have my mum staying at the moment and she can’t keep in touch with her friends or sister as no signal. I go out in the car and can’t listen to music or audiobooks as no signal. Yet I’m paying for three contracts - it’s not good enough EE. 
please can you at least let me know where I can put in a complaint as couldn’t find it in your website or app and frankly I lose the will to live going through the endless “press 1 for…” options. 

[vaio2002]

Whilst this is unacceptable, EE have clearly screwed up. Let's be clear, you don't need to keep paying for the service. You can terminate giving notice for your contract early due to this.

Check the T&C, you can also get help from Citizen Advice. I did this previously with three a number of years back, was easy and no fuss. EE are acknowledging its them at fault so if you want to walk away from them, you can. 

[Mcorble]

It is worth noting that NONE of the networks can provide any service at the moment, so contact EE via a complaints form, get a refund for the period and then make a choice from there!

[PLNe]

How can you leave your customers high and dry no phone service and to take so long to replace this mast is a complete joke when you new it had to be replaced can you please get it sorted 

[Jolly94]

Please can someone provide an update on this? I have tried to register for text updates and it automatically says the problem has been resolved, which is not the case.