Coverage in Great Blakenham

[Christopher_G]

Update: 11 December 2025

Over the past few weeks, our engineers have installed the microwave link needed for the transmission and integrated the mast onto the network. The new mast is now on-air, and to further improve coverage to the area, our engineers will be completing upgrades on the mast to increase capacity and improve service in Great Blakenham. We expect all work to completed by the end of next week. 

We will continue to monitor performance in the area.

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Update: 10 November 2025 

Over the past few weeks, the power company has accessed the site and installed the power supply needed for the new mast. Our engineers will be completing surveys in the next week to make sure the equipment will be suitable for a microwave link to be installed, to supply transmission to the mast. Pending a positive outcome from the surveys, we can confirm an approximate on-air date for the new mast.  

We will keep you updated on this post

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Update: 22 October 2025

Our engineers are working with the power company to arrange a date to access the area and install the power supply and transmission needed for the new mast. Once the power supply has been installed, we can start integrating the mast onto the network.

Barring any unforeseen circumstances, we expect all work to be completed and the mast to be on-air by the end of 2025. 

We will keep you updated on this post. 

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We are in the process of replacing a mast in the Great Blakenham area as the current lease has expired.  

Our engineers have completed building the equipment for the new mast. The next step is for power and transmission to be installed. Once complete, we will be able to share an approximate on-air date.  

We'll update this post once we have more information. 

We’re sorry for any inconvenience. In the meantime, you might be able to use Wi-Fi Calling to make and receive calls and texts.

[RogerT1]

So EE, I'll try and summarise the information, or maybe false information that various EE users have been told.

The mast will be up and running in the next few days, or hopefully by the end of 2025!

The lease for the land has expired,  but EE have not indicated when a new lease for a mast will be active!

The old mast still has to be taken down (need permission from the person who leases the land). The new mast still has to be installed, once lease for land (not necessarily the current land) has be established. 

A new mast has to be erected or has already been erected - but if no land lease is active then the 1st option is not possible.

The new mast just needs power to it. But this needs to be planned and then the work carried out, after approval to right of access, and of course this goes back to impossible if no land has yet been leased.

EE needs to urgently tell us the true facts, so that everyone can make arrangements for their future mobile communications. Obviously this means we are planning ahead if we know the true facts. It goes without saying that EE knew, or should have known of the ending of the lease and planned in advance, but obviously haven't and subsequently don't appear to concerned about their customers. 

So EE, please tell us the truth, so that we can plan accordingly. 

[Schockwave]

@RogerT1 , that is correct, what you have been told or have read, it is not just a simple job, as permission to erect one on a land has to be met with approval, and no objections need to be raised by people nearby as well, unfortunately, that is why wifi calling is very useful when there is no network, as it works the same as if there is a network connection.

[RogerT1]

Thank you Shockwave. But ultimately I need to know how long this "piece of string is" time wise. It's fine to say use WiFi, but when that keeps going down (not with EE) because of all the new cabling being installed to main streets around here (and still not managed to get Fibre to my house yet!!!).

I'm still having to pay for a Land Line for Emergency purposes in case the WiFi goes down. How about EE connecting me to the Fibre for free so that I can feel more assured that I can use the WiFi with confidence and feel that EE actuallycares about me? 

[Debsie77]

Hi Pauln78

Can you let us know the social media so we can join in? Is it a facebook page? 

Do you have a link?

Thanks in advance...

[Debsie77]

I think Leanne is a bot as she doesn't appear to be listening, or able to put 2 + 2 together

[Debsie77]

Don't have fixed fibre or broadband here. What we HAD was 4g. And what we would LIKE BACK is 4g

[Schockwave]

@Debsie77 , I can assure you that Leanne is a person, she works for EE, she is a one of the Community Staff Members, not a bot.

[RogerT1]

If Leanne is an actual person, why is she not answering the questions raised? In other words the truth of what EE's current situation is, regarding everyone of their customers in this area, getting no service from EE. 

[Leanne_T]

Hi everyone. 

Once we have an update from the network team, the main post will be updated with the latest information. 

If you're affected by the mast being offline, please get in touch with our tech guides to discuss your options. 

You can find more about me and the rest of the community support team on the Meet our Community Team - The EE Community page. 

Leanne.

[Orpheuk]

This is shoddy service EE - you would have known the lease was expiring and so planned accordingly. I know these things take time and there are processes to follow but again - planning accordingly to build in that time would have been good. I stead we are left with an ineffective and expensive service from the so-called leaders in provision of this service. 
Also there is no communication - found this post by accident - nothing put out to the people affected, nothing communicated about how things are being addressed. Very poor.