Coverage in Great Blakenham

[Christopher_G]

Update: 11 December 2025

Over the past few weeks, our engineers have installed the microwave link needed for the transmission and integrated the mast onto the network. The new mast is now on-air, and to further improve coverage to the area, our engineers will be completing upgrades on the mast to increase capacity and improve service in Great Blakenham. We expect all work to completed by the end of next week. 

We will continue to monitor performance in the area.

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Update: 10 November 2025 

Over the past few weeks, the power company has accessed the site and installed the power supply needed for the new mast. Our engineers will be completing surveys in the next week to make sure the equipment will be suitable for a microwave link to be installed, to supply transmission to the mast. Pending a positive outcome from the surveys, we can confirm an approximate on-air date for the new mast.  

We will keep you updated on this post

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Update: 22 October 2025

Our engineers are working with the power company to arrange a date to access the area and install the power supply and transmission needed for the new mast. Once the power supply has been installed, we can start integrating the mast onto the network.

Barring any unforeseen circumstances, we expect all work to be completed and the mast to be on-air by the end of 2025. 

We will keep you updated on this post. 

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We are in the process of replacing a mast in the Great Blakenham area as the current lease has expired.  

Our engineers have completed building the equipment for the new mast. The next step is for power and transmission to be installed. Once complete, we will be able to share an approximate on-air date.  

We'll update this post once we have more information. 

We’re sorry for any inconvenience. In the meantime, you might be able to use Wi-Fi Calling to make and receive calls and texts.

[RogerT1]

Thank you, but it doesn't help me contact my 91 year old dependent Mother in Law who no longer understands how to use phone let alone WiFi.Sent from my Galaxy

[Leanne_T]

Hi @RogerT1 

I'm very sorry you're affected by the mast being offline and appreciate how important it is to keep in touch with your mother-in-law. To discuss your experience, and see what options are available, you can complete our online complaints form. You can also ask that team to contact you by email, if you're unable to use WiFi Calling for calls.

Once we have an update for the area, the main post will be updated with the latest information. 

Leanne.

[FixItDik]

Hi @Leanne_T ,

First: thanks for being much more helpful/sympathetic than some of the "experts" on here (I'll just say "Schocking" and leave it at that).

Just in case anyone missed it - the update is that the mast is targeted to be operational "by the end of 2025".

I have been in touch with the 150 help line and they offered me a refund for the period (up to the moment I called) so I will be calling again once the mast is back up and asking for a pro-rata rebate for the remaining period too.

Please, between you and @Christopher_G can you keep this topic updated with any news ? As someone else pointed out - those of us registered for SMS updates on the issue have been told the issue was fixed last week (which it clearly hasn't been) so this is pretty much our only source of up to date information.

[Pauln78]

Morning 

how long are we going to be without network this has been going on for long enough and pay a premium to be with EE and this is bad service 

if the lease on the mast was expiring why was it not sorted before it did expire ?

your company puts everywhere that is the best service and can’t get any better but this isn’t the case !

will we be refunded for the inconvenience as having to go off my WiFi which I pay for separately for EE will have no rush to sort as people will be using WiFi rather then your network 

I have seen on social media lots of people in the area having problems why haven’t we been informed of this when it’s clearly poor organisation for the “best provider “

[Orpheuk]

Come on then EE - how about some answers - all very well taking the hours it takes to try and phone you on 150 but what we want is answers

1 - how long til this is rectified?

2 - why wasn’t this planned?

3 - Why was there no effective communication with your customers? (Came across this thread completely by accident)

4 - What compensation will be offered to your customers in this area - we pay for three mobile contracts and this is not good enough. How do we claim compensation?

we will await your responses

derek

[Mel149]

I would like to hear the answer to these questions too. 

[Debsie77]

I spoke with the tech team on Friday to be told the new mast is up and literally just has to be 'switched on'. 

It sounded like it would take a second or two. 

They said to call back on Monday if still no signal. 

So we we are on Monday, no signal, no communication, no idea what's happening. 

I called again and went through the whole rigmarole for the 10th time, only to be told they don't know. Don't have any information. 

SO  FIND OUT!!!! 

No-one seems to care enough. 

[Mcorble]

I work for the company that installs the power supply, it’s not a quick process and depends where they are with it. From quote stage to install is weeks not days, but they cannot confirm what stage they are at, but the fact they have stated by the end of 2025, suggests they have just started the process.

[Debsie77]

Thanks Mcorbie, that's good to know.

Why aren't EE telling us this?

The communication from a communications company is dreadful. 

I don't have broadband or a landline so rely totally on 4g. 

If I sit outside in my conservatory I can sometimes get a smidgen of a signal with my phone held aloft waving my arm in the air. 

I have been doing this for weeks now. It's no way to live. So today I asked EE if they can provide a signal booster seeing as they are causing this problem. They said they don't do that. Instead they put me through to sales to try to sell me broadband at additional cost. 😬🙄.

So annoyed, I don't  have capacity for any more expenses. Maybe EE should provide it at no extra cost until we have our signal back 😡

ARE YOU LISTENING EE?!!

[bristolian]

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@Debsie77 wrote:

So today I asked EE if they can provide a signal booster

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A "signal booster" is something that's easy to ask for, but hasn't been offered on a consumer basis for many years.

The devices that many people might be thinking of, are the legacy 3G-only "signal boxes" that were an internal picocell, using your home broadband as a backhaul connection. These were retired as part of 3G switch-off, and WiFi-calling, which works in tandem with 4G-calling, now considered the industry-standard in-building coverage mitigation.

If you don't have home broadband or a landline, then this would never have worked anyway.