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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 132524 Views
  • 49 replies
  • 20 Helpful

Unable to gift Data

My account and my son’s account still have 24 days left before our allowances reset.I have unlimited data and still have over 98 GB available to gift, however, I’m not able to gift any data to my son who is on my account.How can this be resolved?

Joviella by • Explorer
  • 329 Views
  • 3 replies
  • 1 Helpful

No Mobile Data - Turned off by Operator

Hi,Over the last half an hour or so, my phone has given me multiple notifications which all say 'No Mobile Data Service - Temporarily Turned off by your Operator for SIM 1'. I cannot access anything online using my mobile data, nor can I call anybody...

Sylvebea by • Investigator
  • 2210 Views
  • 14 replies
  • 2 Helpful

Hotspot

It's more of a question looking for an answer, if I have unlimited data does that mean I won't get charged for using my hotspot atall?

Resolved! Can't send emails unless on wifi

Hi, I have a Galaxy S20 FE 5G. While I can receive emails no problem, I can't send one unless I'm connected to wifi. So if I'm out and about and on 4G I can't send an email. Can anyone advise? Thanks.

Data has disappeared

I have a 10gb data plan, which renewed on 11th.Its now 10 days into month and data has all been used. Checked usage and it shows a sudden jump of about 9gb used in last 24 hours.However when I check my apps highest usage since renewal date (i.e 11th)...

Pop3

Why wont my Pop3 emails send over EE mobile data but ok on wi-fi?

AJ310865 by • Visitor
  • 286 Views
  • 2 replies
  • 0 Helpful

Mobile Data not showing Sim

My IPad mobile data has disappeared. I have scanned the QR code and also put the details manually and it still isn’t working and says to contact network provider. Worked last night. Iv tried replacing the sim and restarting the iPad too still no luck...

Data gifting not registering

I've data gifted twice to my wife's phone. 2 GB then 500Mb. This shows on my account but her phone is still saying its got 0 data.  

Philpeel by • Explorer
  • 299 Views
  • 3 replies
  • 2 Helpful
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