Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Monthly data usage

I'm simply trying to find out what amount of data I use per month, so I can make an informed choice on the deal I go with for my next contract. Yet that doesn't seem to be something I can find!

Resolved! 600 GB acceptable-use and traffic shaping on personal vs business plans

Hi!I've got a non-business Unlimited Max data SIM, and this morning I noticed that my Git connections are running super-slow. I turned on my VPN, and they immediately sped-up. So, I assume I've gone over my 600 GB acceptable-use limit and I'm under t...

Mobile data

I have received a text saying I am at my maximum usage limit and it has been paused. It says it renews today but hasn't. Then when I log in to my EE account or says I have maximum usage left. A little confused.

Sim upgrade

HelloIve recently taken out a 10GB sim only plan but unfortunately will be needing to upgrade my plan to at least 20GB how can I do that? More than happy to pay any arrangement or plan upgrade fees.Many thanks

Resolved! Hotspot Roam Abroad Pass

I am travelling to USA in the coming month. Just wanted to check If I take the Raom Abroad Pass can I use hotspot with it when I am in USA

Resolved! Unlimited Data

I have an unlimited package on my phone (unlimited calls, text and data) but I have just received a text to say that I am near my usage limit for my data. How does this work and how should I contact?

Resolved! Gifting from unlimited data

I have 1 unlimited plan in our family plan and normally pass over 90GB on the first date of the new plan. But I was 1 day late this month and just transferred as normal. But now the unlimited data plan is saying it only has 10GB left( not unlimited a...

Data Gifting stopped

I’ve added 2 new sims to my account for my younger children, now I can’t gift data to my eldest child as I had done previously or the two new numbers. I chose these sims because it said data sharing was included.

Mobile data roaming

Hi I’m travelling and my mobile data isn’t working. I also can’t call EE to fix it because the line isn’t connecting with WiFi calling for some reason.and can’t seem to contact EE from a friends phone either. Thanks for your help!

Resolved! A flaw in EE's handling of the mobile data

I have an EE account with two mobile numbers. One is with me, one is used by another family member. I often gift data between the two numbers. Recently the other family member went abroad so for the last 6 weeks he never used mobile data in UK. So I...