Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 132406 Views
  • 49 replies
  • 20 Helpful

Excessive data usage - not in line with phone

Hello all,just noticed excessive data usage on my iPhone SE which is not aligned with the phone data usage breakdown. For example i have reset the phone data usage 1 day ago in which time the phone says I've used 700MB while my data has gone down by ...

Top up and data

 Why is happening that I can't top up my account for data purchase. This has been on for days. I think if it continues I will have to port to other networks. This is tiring   

My current plan details and cost

Hi, could you tell my current plan details and cost because I thought I had switched to unlimited data but I seem to be being charged a lot of money when in fact I thought I was only going to pay £24 a month ?

Stay Connected Data Used But I Haven't Used My Allowance

I had an alert on my android phone last night warning me that I'd used a lot of data, around 30GB overnight. Checked my phone data settings and no apps are listed as using that amount of data, even when added up (I normally use around 3-4GB per month...

Data problem

Hi , is anyone else experiencing data problems . I have enough data but it just doesn’t seem to be working outside . I can’t seem to access WhatsApp or other apps 

Zaf2 by Investigator
  • 539 Views
  • 11 replies
  • 1 Helpful

Re: EE widget data used - copy paste Plusnet widget ?

Hi, was on Plusnet till 5 days ago, when Plusnet suggested We both switch to EE which we did, then we get a warning from EE she has used 2 gig in 5 days, which is impossible, at 76 she only uses the phone for face book and a couple of games, not stre...

Carolbill by Investigator
  • 305 Views
  • 3 replies
  • 0 Helpful

Resolved! Ee app not working

Hi I’m trying to see how much data I used in my plan but I can’t because it’s not displaying on ee app as I want to see how much data I’ve used this month in plan but can’t is anyone else expecting my problem