Hello @calvenus321 ,
Welcome to the community,
Are you on pay as you go or contract?
You need to change parental control in settings on your account either via the app or by logging into your account via the website, but only if on contract, pay as you go, you will have to speak to customer service.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
