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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 196469 Views
  • 50 replies
  • 24 Helpful

My SIM card works IN MY Huawei B18-263

Hello,My SIM card works and Huawei B18-263 however when I transferred it to Huawei winexternal router says connected but no internet. Have checked APN all lights are green but cannot download. Put a sky sim in and everything worked fine. Also tried 3...

linmc by • Investigator
  • 425 Views
  • 1 replies
  • 1 Helpful

Resolved! iPad Data Gifting

Hi - I have an IPhone 15 pro max with unlimited data fully loaded. I have a work iPad that I will be given as part of a redundancy package. I am sure they will want their sim back!  what are my options for data? It is eSIM compatible. I know I get di...

Resolved! Didn't get expected unlimited data

I just purchased EE broadband, as I was informed that my existing mobile data would then become unlimited (being over £10 per month). But my data usage on the EE app still says that I have only 559.0 MB left, and there is no sign of it becoming unlim...

Resolved! Gifting data

I can’t seem to be able to gift my daughter data, which I do every month. It says she has unlimited data hut she doesn’t! She needs to have data, it’s important!

Bp451 by • Explorer
  • 782 Views
  • 4 replies
  • 0 Helpful

Selected wrong data plan,24month contract

Hi,i recently joined EE 8 days ago,i just realised i have only selected the 5g data allowance,i spoke to customer services and was told i can only change this to the unlimited plan after 30 days,im not sure if this is rite or i should be sending the ...

Data

Hi weneed data urgently I’m Ina different country 

Data Add On

HelloI am going to an area without wifi for a week, so I am likely to go past my data allowance.  The options seen to be a recurring monthly add on or 15 hours.  I just want to buy 5gb as one off. Can I do this?Thank youAlan

Wyndy by • Explorer
  • 545 Views
  • 3 replies
  • 1 Helpful

Resolved! Data transfer

Hi I want to gift data a member of my family how can I do that.

Pa183 by • Visitor
  • 866 Views
  • 3 replies
  • 1 Helpful
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