Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

no data

no data when away from my internet provider

Speed Caps - how do they work?

In my area, the speeds are rarely above 50mbps.If I have two plans, one with unlimited speed and the other capped at 100mbps, will both receive the same speeds (ignoring all other factors), or will the uncapped plan be prioritised and so the capped p...

EE Data Sim

HiIve bought a preloaded EE sim pay as you go data sim 120gb that last for 12 months. I’ve put it in my Netgear Aircard and it won’t connect to the network. Any ideas please.

Poor mobile data at work

Hi, I've been having trouble with my data at work for the last few weeks. I've spoken to EE and we have done speed tests etc, some will not even load the page to get to the test. I'm not in a situation where I can log into a wifi connection. I wonder...

Resolved! Unlimited data stop add on

I moved house and had no WiFi for a bit so paid for the add on unlimited data (onto my sim only payment). Now I cannot find a way to stop this add on. My account page shows me what data I have but I can’t see how to stop this add on package. Any hel...

Mobile internet + app

I have been having problem log in in my app from both laptop and phone and no wifi wtsoever on my phone since this morning. Pls fix this ASAP

Resolved! Roam abroad pass and extra data bolt on

Hi, if I buy a data bolt on and it says it can be used in uk and eu and then add on a roam aboard pass - can this bolt on data be used as part of that abroad it not? thanks

EE blocking websites

I've been using EE for a while and now it has blocked one of my manga sites, previously it was working, but recently it seems like they had blocked it off. The website is still accessible only if I use WiFi.What can I do?

App and Website down

Has your website or app ever been available for a full day? One of the features I value most is the ability to manage mobile data access on my other accounts. Every evening the same thing.. app not working and/or website down. Why???

Mobie data

Recently my phone has been extremely laggy on wifi and my data will not work outside the house I’ve reset the wifi router several times and even when I have good signal my data will not work I just wanted to know if this had happened to anyone else a...