Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Data rates slow and ping ridiculously high

Hello,I moved from Three to EE around August last year and for the majority of the time my service has been ok.The past few months however I've noticed (especially at my work) that my speeds have dropped from the ~30Mb/s down and <100ms ping I was ge...

Data Gifting

I have been trying to gift data to my granddaughter for a few days now but keep getting a message "sorry we can't show this devices data right now. Please try again later"I have not had a problem in previous months/years. Is this a common technical ...

Remove spend cap to use data

I have a UK phone. I am in Portugal and yesterday my mobile data stopped and it is not barely possible for me to function here now without mobile data.I am nearly losing my mind trying to change this. First, I eventually got on a wifi and searched fo...

Resolved! Data Roaming - what is my limit?

I've got a 5GB data pack but was given an extra 20GB a month when I purchased the 24-month contract. My home page says the sim is 5GB with an "Additional extra" 20GB data so what I would like to know is when I'm abroad do I have the full 25GB of data...

80% of cap used

I am currently abroad and as part of my package have data roaming I have not made any calls or text yet I still have a charge of £7.00 over my bill I have it capped at £10.00 because I do not trust EE any more when I try to find out on the app why I ...

Mobile Data not working

Been with ee 2 weeks mostly use wifi but the last 2 days noticed I get nothing on mobile network. I have a samsung s8 which is 4g but the network is 5g