Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Adult content

Hi all,I can’t use some particular websites using Google chrome ( but can find them using incognito) yet using chrome I can find other branded sites that sell same stuff? I can also access other adult sites so leaves me thinking not content lock issu...

No data on new contract

I have just begun a new contract with EE moving my number from another provider. Since moving 2 days ago I have barely had any signal and when I do, my mobile data is not working. Despite my plan being for 150GB, current roaming shows as 115kb. Wh...

[Suggestion] Make the EE website free even for those without any data plans.

Is it possible to make this website free, even for those without any data plans? Also, if a company suggests making their website free (even for those without a data plan), would this be possible?

Email server connection

I’m not able to reach my ISP email server when connected via EE. The server is mail.livemail.co.ukIf I try to ping it I get server unknown forcing me to use a VPN service to receive emails or switch to the second SIM in my phone which is a GiffGaff o...

No 'Start Conversation' Button

Hi I am trying to contact EE from abroad in the US as my roaming is not working, but there is no 'start conversation'. I've gotten someone in the UK to go on the same webpage and the button is there for them. I've waited it for it to appear for hours...

Cruise

I’m goin on a cruise and will be goin to turkey for the day. I don’t want my mobile phone phone to pick up a Turkish network (as I will be charged) if I just turn mobile data off will this be safe as I want phone to take pictures. Somewhere mentioned...

No data from Yesterday

Hello, from yesterday I lost data. No 3G, no 4G... I can't run a business, I lose contractors because I can't operate my applications. When I entered the gym, I met people who, like me, use EE and could not get inside because we did not have internet...

No data all day ...

This is ridiculous. There is no internet connection in Manchester and all over the UK since this afternoon. I make my living with Uber eats and since I have no internet I can't get any jobs ! I contacted customer service and they informed me they can...

Received A Text Saying Data Used Up

Hi, I have used 1.1 GB this month of my 11GB allowance but have received a text saying that I have used up my allowance for the month and need to buy more. Is this part of the general data issues that EE are suffering? My data connection stopped wor...

3G not working on iPhone SE new SIM card

My numbered transferred to EE yesterday and everything seems ok, except for 3G. My mobile (iPhone SE 2020) connects properly to 4G but whenever it changes to 3G, I don’t have internet connection.