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Mobile Data not working

splash60
Contributor
Contributor

‎10-01-2024 12:04 PM

Been with ee 2 weeks mostly use wifi but the last 2 days noticed I get nothing on mobile network. I have a samsung s8 which is 4g but the network is 5g

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎10-01-2024 01:53 PM

The network is any 'G' that it likes to be to suit your device. So that's not the reason it doesn't work.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Christopher_G
EE Community Support Team

‎10-01-2024 01:58 PM

Hi @splash60 

Welcome to the community.

Could you pop your postcode into our coverage checker and hit 'check status' please? It'll let you know if we're aware of any problems in your area.

Chris

bristolian
EE Community Star
EE Community Star

‎10-01-2024 05:48 PM

Assuming you've already toggled flight mode, is this issue evident in multiple areas that are a few miles apart?