Hello,
I moved from Three to EE around August last year and for the majority of the time my service has been ok.
The past few months however I've noticed (especially at my work) that my speeds have dropped from the ~30Mb/s down and <100ms ping I was getting, to often ~6Mb/s and >350ms (sometimes over 1000ms) on 4G+ and 5G (I've tried switching back to 4G in case 5G signal was an issue as the coverage map says 5G isnt always available indoors here.)
So far I've tried:
Restarting the phone
Moving to different locations at my work to see if signal is being blocked (I've tried high up in the offices, low down, rear carpark and front carpark near the road, all give similar results)
Doing a manual roam
updating firmware
Nothing so far has worked and I;m getting a bit fed up with it now, it was great for the first few months of the contract and now I'm struggling to reliably load webpages, let alone being completely unable to watch videos sometimes and playing a game is out the question (which makes for a very boring lunch hour when I'm on my own!)
It's worth mentioning this isn't all of the time, there are occasional (and i mean occasional) perods where for 10-15 minutes speed and ping are OK, not back to how it was at the start of the contract but enough to watch 720p video and load websites without exceptionally long wait times or image loading issues.
Any idea what might cause this? I don't really want to go down the route of complaints escalation and breach of contract because it's hassle... but I will if I'm locked into a contract for the next 12 months with reliability as bad as this.
