Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

New phone, old SIM but data allowance has vanished.....

Hi, On my account I have my phone and a phone that my son uses. He had an IPhone 13 and recently bought himself an IPhone 15. He put the old SIM into the new phone. I topped up the data as I do every month (we buy a £15 subscription pack). However, t...

Hi. I want to close an internet card that I no longer use.

Resolved! Buying additional data for roaming outside EU

I am on a monthly contract with 2GB data/month, and planning to spend the next month in Australia. I have already activated a roaming pass so I can use this 2GB in Australia. But I'm planning on significant use without access to WiFi. How can I buy m...

Where has my Data gone?

So, last night my phone informed me that the 81GB of data I had the day before has been used up. No way! This happened last month too! I look on my account online and the dates don't match up! I have an expiry date of 24th each month and a resume dat...

Data Usage Roaming Personal Hotspot Other Devices

Currently abroad in Dubai, using my Apple iPhone. My one gigabyte of data is lasting approximately 30 minutes if I’m lucky. I am not using the phone for any purpose other than receiving texts, WhatsApp messages and phone calls. I can see the Data Usa...

Data

Since coming back from holiday in Italy, I cannot access my data. I have checked my Allowance and it tells me I have not used any so have it all left. I have been through the whole data drop downs and cannot understand what is happening????

Gifting data

Hi, I’ve received a notification saying I’ve almost used up my allowance for gifting data. I’ve never gifted data to anyone, is there a way to find out where it’s being gifted to?

Decrease bill

How can I manage my phone bill online my self? I want to change my plan it cost to much

Turn off mobile data from a different phone

Hi, I have an account with ee for my teenage daughter. At night I can tell my WiFi not to work on her phone, but she has mobile data. Is there a way of limiting her phone so that she cannot use mobile data at night ? Can I do this from the app on my ...

prepaid data sim card for motorhome

Hi. Bought this EE data card for my motorhome for on the go internet to be used in the router in the van. 120GB for £50 (12 months max) I have used this previously and could view the usage on my account. EE have now changed the website and doesnt mat...