Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 132463 Views
  • 49 replies
  • 20 Helpful

Re: No mobile data service

Hi. this happens to me too. most recently last night at a concert which meant I couldn't use social media or check train times etc. I also lost phone signal twice and had to switch off my phone to get it back. How can I stop this from happening?

tlm14 by Explorer
  • 286 Views
  • 4 replies
  • 0 Helpful

Resolved! Boost

I used my monthly mobile internet. My phone is on a contract. How to add boost to get more internet please? 

MonikaC by Visitor
  • 255 Views
  • 1 replies
  • 0 Helpful

Bought a EE pay as you go. Internet not connecting

Hi. I bought a pay as you go pack for £10. Messages and calls work. Says no internet, even though I have 8gb. No error messages, just wonk connect. I have tried turn on and off. Still no internet. Really need this working. 

Dslope007 by Investigator
  • 1096 Views
  • 3 replies
  • 3 Helpful

Internet issues

Hi,I had this message come through “Hi from EE: You've now used all of the data you can gift. You'll get more next month but, in the meantime, you can continue to enjoy using your unlimited data allowance.” A day or two after my phone would only disp...

Resolved! 4G suddenly stopped working

Hi folks, strange one this, if anyone can help it would be much appreciated:Last week my wife's phone (samsung S10) suddenly lost 4G.She was at her wits end on Tuesday, after spending several hours on the phone to EE going through the same steps agai...

stevet284 by Investigator
  • 760 Views
  • 3 replies
  • 1 Helpful

Resolved! Can I see how much data I use daily?

I’ve just moved from Plusnet on a monthly 5Gb contract. In the Plusnet app I could see how much data I was using each day, but I can’t find how to do that in the EE app. Is it possible?

Henrysoun by Investigator
  • 327 Views
  • 1 replies
  • 0 Helpful

Best and cheapest unlimited data

Hello,I want to active unlimited or large data. What is your suggestion and better price?I have net in my office, I will use this data just in holidays.

farzaneh1 by Investigator
  • 300 Views
  • 3 replies
  • 1 Helpful