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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 133484 Views
  • 49 replies
  • 20 Helpful

Data

Why is my data on my mobile running so slow? It's not good at all.. didn't use to run this slow can u help please

Re: No mobile data service

Hi. this happens to me too. most recently last night at a concert which meant I couldn't use social media or check train times etc. I also lost phone signal twice and had to switch off my phone to get it back. How can I stop this from happening?

tlm14 by • Explorer
  • 286 Views
  • 4 replies
  • 0 Helpful

Resolved! Boost

I used my monthly mobile internet. My phone is on a contract. How to add boost to get more internet please? 

MonikaC by • Visitor
  • 256 Views
  • 1 replies
  • 0 Helpful

Bought a EE pay as you go. Internet not connecting

Hi. I bought a pay as you go pack for £10. Messages and calls work. Says no internet, even though I have 8gb. No error messages, just wonk connect. I have tried turn on and off. Still no internet. Really need this working. 

Dslope007 by • Investigator
  • 1100 Views
  • 3 replies
  • 3 Helpful

Internet issues

Hi,I had this message come through “Hi from EE: You've now used all of the data you can gift. You'll get more next month but, in the meantime, you can continue to enjoy using your unlimited data allowance.” A day or two after my phone would only disp...

Resolved! 4G suddenly stopped working

Hi folks, strange one this, if anyone can help it would be much appreciated:Last week my wife's phone (samsung S10) suddenly lost 4G.She was at her wits end on Tuesday, after spending several hours on the phone to EE going through the same steps agai...

stevet284 by • Investigator
  • 786 Views
  • 3 replies
  • 1 Helpful
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