Data says “searching “ issue please help asap

[Hackedoff999]

You probably wont get any useful help here.

I have the same issue.

I had my iphone on an EE payg sim.

I though i was using it, but apparently not through EE (iphone!).

They disabled it (Ofcom rule)

It went into the searching state.

I bought a new EE sim, but my iphone stays in the searching state.

I activated my sim on another phone.

It works fine on any other phone.

No other network sim works on my iphone, searching state!

I've tried every 'fix' going.

I assume EE (and others?) put a block on the IMEI or other, but dont reset it on a new sim.

The phone recognizes all the EE carrier details.

Getting in touch with EE, from a phone that wont connect?

No online contact to send details, i'm on a laptop).

If anyone has a decent contact??

Thanks.

[Chris_B]

@Hackedoff999   Have you tried a network reset on the device?      EE only block a device when it’s reported lost/stolen.   EE do not block a device through lack of usage.   A SIM card will go in to hibernation if it’s not used.    Putting a different sim in the device and it’s still not working with a known working sim in a different device could be a device issue ( do a network reset  on the iPhone) 

[Hackedoff999]

I have to really apologize to EE and you.

After even more work.

First - the networks have to cancel (and reissue it later!) a number if not used in 6 months. An Ofcom rule.As told to me by EE!

But it looks like my old number is still active.

It MUST be down to my iphone.

Why I don't know, nothings happened, not dropped, updated or fiddled with.gain

The only thing i haven't done is a full recovery.

Again appologies to all.

[Linzi_H]

Hi @Hackedoff99 

I'm pleased to see you have been able to pinpoint why this was happening. 

A full reset could be worth a try for sure with your iPhone, just make sure you have any important content backed up first!

Linzi 

[Hackedoff999]

The strange thing is i can set wifi calling on and that works on this sim!!??

Not done a full restore yet.

[Hackedoff999]

That should be "on this iphone".

[Hackedoff999]

Funny when i post a reply about not relying on unpaid users to sort problems it wont let me!

[bristolian]

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@Hackedoff999 wrote:

Funny when i post a reply about not relying on unpaid users to sort problems it wont let me!

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EE is not the only major operator to have support fora, frequented by regular users as well as paid staff.

Users have the advantage of first-hand experience of using the service - if you would prefer to only have "official" support via EE's channels, that's an option available to you.