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Issue with Unlimited Data Plan Activation

Gabitennis
Visitor

‎25-06-2025 12:57 PM - last edited on ‎25-06-2025 01:10 PM by EE Community Moderator

I recently purchased the unlimited data plan and linked the SIM card with the number to the account.

However, the SIM card shows no balance, and I’m unable to use mobile data.

Could you please check and confirm if the plan has been correctly activated on this SIM?

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

0 Helpful
2 REPLIES 2
Ali_A
EE Community Support Team

‎25-06-2025 04:01 PM

Hi @Gabitennis 

Have you ordered a Pay as you go SIM or a Pay monthly SIM card? 

Ali 

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XRaySpeX
EE Community Star
EE Community Star

‎25-06-2025 05:10 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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