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Help! Mobile data missing?!

Chloe304
Visitor

‎04-08-2024 10:26 AM

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I purchased a sim from stansted airport on 2/8/24 for £25. I put the sim in on the 3rd August. I sent my first text to activate my data and I have also made a short phone call. However, I have now got no data. How has this happened? How can I get data without paying more money?! Thanks

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎04-08-2024 12:35 PM

Are you in UK?

What does texting AL to 150 from your no. fully report verbatim (it is free)? It's a bottom of your screenprint but truncated.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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