WhatsApp stuck on connecting

[Donna115]

Hi

For the last 2 weeks my WhatsApp is stuck on connecting when using mobile data. It is fine on WiFi! I have the iPhone XR & my updates are upto date!I have done the following to try and fix it.

offloded and re installed the app

turned phone, mobile data, airplane mode on and off.

checked on general settings

Nothing has worked! However I may get a random message through from time to time which is odd!

Any help would be appreciated please

Thank you! 

[Northerner · Accepted solution]

Hi @Donna115 

What are your content lock settings? 

Try logging into your MyEE app then - Click on the person icon in corner - Settings and Permissions - Parental Controls. 

Have you sufficient data? 

Thanks,

[Donna115]

OMG, you have fixed it!!! It was the permissions , they were set at kids under 13 for some reason.
Thank you so much 😊

Sent from my iPhone

[Tappers01]

Wow - I have had the same problem - this fixed it - thank you!!

Why does it default to Under 13???

[Alex_M]

It defaults to that so that children don't access age-restricted content.

Now you've changed it, you shouldn't need to touch it again.

Thanks,
Alex

[Jw18973]

Settings and permissions not working again when logged in the app

[Leanne_T]

Hi @Jw18973 

Thanks for coming here. 

Are you trying to access the settings in your My EE account or WhatsApp? 

Leanne.