I recently bought the Galaxy watch ultra to use alongside my s23ultra with the hope of the esim been a great feature, both the phone and the watch were purchased directly from Samsung and like a lot of others I have had the same issue trying to get the esim to work,
1st esim, I could make / receive phone calls and use WhatsApp but I could not send text messages from either Samsung messages or Google messages, contacted EE tech support and to be fair they were really helpful but could not get the esim to work correct, it was decided to remove esim and re-push to my phone/watch.
2nd esim, I left the watch and phone paired and powered up for 24h as requested by tech support but this time I could not make/receive calls or txt messages, WhatsApp still worked, I agreed with tech support to do a reset on my watch and t8 then contact them for the esim to be set up.
3rd esim, after a factory reset o the watch I contacted tech support who went through the esim set-up and confirming my EID number but this has had the same problem as the 2nd esim.
I have bee told it is a known issue and a fix is been looked into but I had to upgrade my sim only contract in order to have the esim option so now I am in a new 24mth contract that will not do what I require, do you think EE will wave the contract to allow me to change provider as this issue only seems to be with EE or am I stuck waiting on their fix to be available.
For the cost of both phone and watch you would of thought these issues would not present themselves but looking at the community it seems to be a large issue
Any help/advise would be appreciated
