WhatsApp stuck on connecting

Donna115 · ‎21-11-2022

Hi
For the last 2 weeks my WhatsApp is stuck on connecting when using mobile data. It is fine on WiFi! I have the iPhone XR & my updates are upto date!I have done the following to try and fix it.
offloded and re installed the app
turned phone, mobile data, airplane mode on and off.
checked on general settings
Nothing has worked! However I may get a random message through from time to time which is odd!
Any help would be appreciated please
Thank you!

Northerner · ‎21-11-2022

Hi @Donna115

What are your content lock settings?

Try logging into your MyEE app then - Click on the person icon in corner - Settings and Permissions - Parental Controls.

Have you sufficient data?

Thanks,

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎21-11-2022

Hi @Donna115

What are your content lock settings?

Try logging into your MyEE app then - Click on the person icon in corner - Settings and Permissions - Parental Controls.

Have you sufficient data?

Thanks,

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Donna115 · ‎21-11-2022

OMG, you have fixed it!!! It was the permissions , they were set at kids under 13 for some reason.
Thank you so much 😊

Sent from my iPhone

Tappers01 · ‎27-07-2023

Wow - I have had the same problem - this fixed it - thank you!!

Why does it default to Under 13???

Alex_M · ‎27-07-2023

It defaults to that so that children don't access age-restricted content.

Now you've changed it, you shouldn't need to touch it again.

Thanks,
Alex

If I solved your issue, please click the solution button below!

If you found my post useful, click the thumbs up button!

Jw18973 · ‎18-09-2023

Settings and permissions not working again when logged in the app

Leanne_T · ‎18-09-2023

Hi @Jw18973

Thanks for coming here.

Are you trying to access the settings in your My EE account or WhatsApp?

Leanne.

MSwan1962 · ‎05-07-2024

I have the same problem. I have recently joined EE from Vodaphone and I cannot connect to Whatsapp.

Parental Controls are set to Adult.

MSwan1962 · ‎05-07-2024

I have the same problem. I have recently joined EE from Vodaphone and I cannot connect to Whatsapp.

Parental Controls are set to Adult

Unable to connect...

Any advice?

Katie_B · ‎05-07-2024

Hello @MSwan1962.

Thanks for coming here.

What happens when you open the WhatsApp app?

Are you connected to WiFi or using mobile data?

Katie