Data Gifting

[DeeDeed]

I have been trying to gift data to my granddaughter for a few days now but keep getting a message "sorry we can't show this devices data right now. Please try again later"

I have not had a problem in previous months/years.  Is this a common technical issue?

[Leanne_T]

Hi @DeeDeed 

Thanks for coming here. 

Have you changed the plan since the last time you gifted data to this number? 

Leanne 🙂

[DeeDeed]

I changed my plan in November but it includes Gifting which I was able to do in December. 

[Katie_B]

Thanks for confirming @DeeDeed. 

What plan are you currently on?

Katie