Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Re: Little to no 5g and poor speed despite being in an "excellent" are

I have the same issue and have for a year, they told me I've had my speeds capped because my download was over the data limit which in my last session the lady on the phone knew that's impossible as I called a few days after my data reset with these ...

Free double data text

I received a text offering me double data as an EE and BT customer. 150 replied saying I have now got it but I can’t see it on my account! How long does it take to be activated please? Thank you.

Lost 4G connection

Up until 3 weeks ago I had a 4G signal. This has just stopped working. I am not on flight mode, am in an area with a strong signal, tried a factory reset (and lost my photos!), haven't used up my data and my husband's EE sim card in my phone (the sam...

My GB is gone

I topped up my account yesterday. Billing time is over today. The account was topped up and the saved GB disappeared.

Data Roaming

Do we really have to pay for our data, calls, texts etc, while in Spain. We didn't have to while our mobiles were with BT. After all it was BT that moved us over to EE. We had been with BT for a number of years and the guy (Lewis) who talked me throu...

Double Data

Last week got text messages about double data which had to text back which I did then got a message from ee saying they said they have given me double data but still not showing and not has my partner

Way I cannot give data to my wife?

Excessive data use

My wife has had texts saying she has used all data with very occasional light usage. She has 5gb per month and rarely uses 1gb. Why the sudden spike, she uses WiFi at work and at home. I gifted 1gb yesterday and this has gone and she is at work in a ...

Very slow internet speed on mobile

Hi. I’m using monthly 10GB plan but the internet speed is awful . Speed between 3Mb to 7Mb always, no matter at home or anywhere. Any suggestions?

Double Data offer and Data gifting

I’ve just signed up for the double data offer, glad to see EE offering this. I’ve logged into my app to see about gifting data to the other phone on my family plan but seem to no longer be able to do this, I get a message along the lines of no data a...