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data gifting

agm33
Investigator
Investigator

‎20-08-2023 07:50 PM

want to gift data from my unlimited broadband account to my mobile dongle (used in our caravan). Have plenty data - but when I log-in I'm told service is not available "try again later" - I have been trying for 5 days now! 

0 Helpful
5 REPLIES 5
Chris_B
Grand Master
Grand Master

‎20-08-2023 10:50 PM

@agm33  Is that via the app or your online account?  

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agm33
Investigator
Investigator

‎21-08-2023 10:25 AM

Hi Chris - via my online account. 

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Chris_B
Grand Master
Grand Master
In response to agm33

‎21-08-2023 10:42 AM

@agm33   Sorry you put unlimited broadband,  you can not gift data from your broadband.  

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agm33
Investigator
Investigator

‎21-08-2023 10:59 AM

We have EE 4G broadband (cannot get broadband via our phoneline) and can apparently gift up to 120Gb a month. Just cannot get the website to work for us. The service is there and we use it most months, but this month it has been "unavailable" for the last 6 days. 

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Leanne_T
EE Community Support Team
In response to agm33

‎21-08-2023 01:17 PM

Hi @agm33 

If this has worked for you previously, please call us in 150 or 07953 966 150 and the team will get this looked into for you. 

Leanne.

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