data gifting

agm33
Investigator
Investigator

‎20-08-2023 07:50 PM

want to gift data from my unlimited broadband account to my mobile dongle (used in our caravan). Have plenty data - but when I log-in I'm told service is not available "try again later" - I have been trying for 5 days now! 

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎20-08-2023 10:50 PM

@agm33  Is that via the app or your online account?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
agm33
Investigator
Investigator

‎21-08-2023 10:25 AM

Hi Chris - via my online account. 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to agm33

‎21-08-2023 10:42 AM

@agm33   Sorry you put unlimited broadband,  you can not gift data from your broadband.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
agm33
Investigator
Investigator

‎21-08-2023 10:59 AM

We have EE 4G broadband (cannot get broadband via our phoneline) and can apparently gift up to 120Gb a month. Just cannot get the website to work for us. The service is there and we use it most months, but this month it has been "unavailable" for the last 6 days. 

0 Helpful
Leanne_T
EE Community Support Team
In response to agm33

‎21-08-2023 01:17 PM

Hi @agm33 

If this has worked for you previously, please call us in 150 or 07953 966 150 and the team will get this looked into for you. 

Leanne.

0 Helpful