Hello @Trace111 ,
Welcome to the community,
Do you get any signal where you are, such as 4G? This is just as good, not everywhere and everyone has 5G.
What phone do you have?
Have you taken your SIM card out, given it a wipe, also the SIM card slot, and also tried rebooting your phone?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
