Mobile Broadband

Smart Hub does not link to internet with devices connected by WiFi

I have anEE 5G Smart Hub which worked perfectly for some time. After a couple of months my laptop would show that it was not connected to the internet, even though it was connected by WifFi to the hub. A desktop computer connected via ethernet to ...

I have the same situation

I have the same situation: recommended by BT. Everything was great to start with then weak and unreliable speeds. Various calls to tech seemed to correct the problems for a time. Last time they sent me the new mini hub - hopeless. I’m on my third now...

Re: Ee dongle issue

Hi I brought a EE 4g wifi dongle as I was cut off due to sky thinking I'm moving in my new house but unfortunately I'm not as of yet so they told me to get a dongle wifi to get started on it's a joke if I'm honest tried to top up 35 and it's not even...

Netflix on 4G EE router

Just connected my 4G router. Currently regretting the move to EE. Can't load Netflix on my Sony Bravia. Can connect to Netflix on my other devices but not the TV. I still have the Gigaclear connection which I have tried and it all works fine . Go bac...

EE NR5103 firmware

Has anyone successfully replaced the EE firmware on an EE branded NR5103 router with the stock Zyxel NR5103 firmware. please?I've seen a Youtube video showing someone going into the o/s via SSH and changing a setting that then facilitates this but th...

High ping and slow internet despite good download and upload speedtests

I have been with EE since Sep 2021 as a Mifi 4G mobile broadband customer. Over the years, there have been occassional service issues but since Sep 2024 i upgraded to the new 5G device on the suggestion of EE upgrade team citing that coverage is grea...

Resolved! Connected, no internet

Hi, have had a 4G EE Home Router for a couple of years and it has been great where we live with very bad phone line based broadband. Unfortunately it has started playing up and I keep getting "Connected, no internet" or "Connected to device, Can't pr...

Can't connect Xbox and switch

Hi I've recently got mobile 4g broadband for house and can't connect Xbox or switch console. Any advice much appreciated

Laptop is connecting to smart 4g hub but no internet

Smart 4g hub working well on phones and tablets, when trying to connect my laptop to the hub it connects but says no Internet. Any ideas how to fix this?

NO Answer From EE Customer Service

Does anyone actually answer at EE anymore?I've tried online chat, email and phoning no one answers!I bet they would answer if I was a new customer so they sell me a contract. Seriously thinking of leaving EE after years as service has become shocking...

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