Third party router with EE SIM card connection details

[AlanSamsung]

I have a great 5G router that works perfectly as plug and play with a GiffGaff SIM card but im an EE user.....

if I use the EE SIM card it doesnt connect 😞 and first I thought it was just the APN settings but that didnt work 😞

I tried selecting the band frequencies EE uses..... that didnt work

I looked at the WAN connection which defaults to DHCP but could be PPoE. I cant find the details for this unless I have "wired" broadband for EE.... any suggestions? fixes? im about to give up and move back to GiffGaff

[XRaySpeX]

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@AlanSamsung wrote:

I looked at the WAN connection which defaults to DHCP but could be PPoE.

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What else could it be? It's certainly not PPPoE as that's for fixed BB.

[AlanSamsung]

agreed...... but just wont connect 😞 APN is right, frequencies are correct card works in 4G router, GiffGaff SIM works in this router but just wont connect 😞 

[XRaySpeX]

Yes, but what are the other options for the WAN connection?

What are your APN/Profile settings?

[AlanSamsung]

Only other option is Static IP which im sure its not.....

APN 

User is eesecure

password secure

[XRaySpeX]

Is that all the APN/Profile? Nowt about CHAPS/PAP?

[AlanSamsung]

Thats all I have....

EE level 3 support have now washed their hands of it...

Router manufacturer also say it works with GiffGaff its not their issue either