Some devices connect to WiFi but cannot access internet

[Niceboy91]

Hi folks, have called EE about this, and asked a few friends for advice, so far no one seems to know what's going on.

I have a Huawei 4G router, into which I have inserted an EE mobile SIM on a plan with unlimited data. Some devices - a phone, two laptops, a tablet - are able to connect to the internet no problem. Other devices are having issues:
- Nintendo Switch connects to the Wifi but is unable to access the internet
- One phone has no issues; the other connects intermittently. It will be working fine but then drop off - I remain connected to the WiFi but don't have internet access, or have switched to my phone's 4G with no warning. This is usually temporarily resolved by disconnecting then reconnecting; or by resetting the router
- Got a new smart TV with different streaming apps - YouTube and Amazon Prime are working, but Netflix, iPlayer, Channel 4 and Apple are not, citing connection issues. 

I have no idea what's going on. Anyone able to offer any insights or potential solutions? Much appreciated!

[XRaySpeX · Accepted solution]

It might be an EE IPv6 issue. EE has introduced IPv6 on its mobile network, but it doesn't fall-back to IPv4 nicely. Can you change the Profile/APN on your mobile router to APN Protocol = IPv4 only?

[Cathyg44]

Did you get this sorted? I have a similar problem. Can’t get Alexa to connect.  XBox says it’s connected but we can’t talk to anyone online. No apps on smart TVs are working but again TVs are showing they are connected. Smart hub showing blue as is booster. 

[Peter_W]

Good morning @Cathyg44.

Welcome to the EE Community!

Are there websites and apps / services that are still working normally on your connection?

Also what troubleshooting steps have you tried for this issue so far, and have you had a chance to speak with our Broadband team?

Peter