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5G Smart Hub & Web UI not working

I have a EE 5G Hub, it's not on contract but I've been using a EE contract sim in it for a year or more (taking the sim out of my work phone out of hours) but I've just had a new phone & was sent a replacement sim with it & the old sim was deactivate...

Frank5272 by • Investigator
  • 682 Views
  • 7 replies
  • 1 Helpful

Mobile Broadband Signs out every 2 minutes

Hello,I would very much appreciate some help with my situation.I started out testing EE broadband for a day because it is available in my building. This went well on both my phone and laptop.Then I purchased a month pass and immediately service was c...

120GB Account number changed to previous SIM account

I purchased a 120 GB Data SIM Mob earlier this year, which I use in a tp-link dongle. I had no problems and on checking my data usage it was as expected. Last month I checked again and it showed 83.4GB left. I was forced to use my EE WiFi as my Virgi...

Mullam by • Visitor
  • 354 Views
  • 1 replies
  • 0 Helpful

5G Router

I am just about to upgrade from 4G to 5G mobile broadband. I currently have a 4G Huawei and external antenna. The new EE router does not have antenna connections so I am faced with two options 1) EE internal router and hope signal is strong enough 2)...

cpellis by • Explorer
  • 371 Views
  • 3 replies
  • 2 Helpful

Windows 11 and EE 5G Data SIM cellular network VPN issue

Hello,I have new Dell laptop Windows 11 direct connect to a  cellular network (EE 5G Data SIM card). That make me can't establish VPN connection (L2TP). Even ping the VPN server IP address still no result.Other issue: OpenVPN is work in this laptop a...

Fred106 by • Investigator
  • 1152 Views
  • 6 replies
  • 0 Helpful

4g dongle regualr reboot

I have a 4g Dongle but in the past few weeks the internet has not been working and I have to regularly reboot.I have rebooted today and it is fine now but it wil inevitably fail later, has anyone got a long term solution or is there something obvious...

IHomes by • Visitor
  • 343 Views
  • 1 replies
  • 2 Helpful

Resolved! Connecting Sky Q to EE 4G Router

Hello,We have just switched over to a EE 4G router due to poor BB connection down copper wire (3 miles from the box!). All devices connect fine, apart from Sky Q box. It says it is connected but there is no Internet connection. What can I do, please?

Judi8 by • Visitor
  • 3421 Views
  • 14 replies
  • 6 Helpful

Wifi not working

I have a mobile chip in a wifi booster for about a year now. The last month the wifi has been completely out. I have tried resetting it. I have moved the wifi box to differant areas but nothing helps. EE says there is nothing wrong but it's not tight

Alfred16 by • Investigator
  • 408 Views
  • 5 replies
  • 1 Helpful
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