Mobile Broadband

Third party router with EE SIM card connection details

I have a great 5G router that works perfectly as plug and play with a GiffGaff SIM card but im an EE user.....if I use the EE SIM card it doesnt connect and first I thought it was just the APN settings but that didnt work I tried selecting the band ...

Resolved! Mobile Internet so slow, down to 1-2mbps

Lately EE mobile Internet has been so slow, did a speedtest just now and I'm getting download speeds of 2.8mbps, what's going on EE?

Resolved! Some devices connect to WiFi but cannot access internet

Hi folks, have called EE about this, and asked a few friends for advice, so far no one seems to know what's going on.I have a Huawei 4G router, into which I have inserted an EE mobile SIM on a plan with unlimited data. Some devices - a phone, two lap...

Resolved! Mobile Broadband Service. No internet

There has been a service issue in the area for 4 days now and we have not had any mobile broadband service. The light flashes red on the router and gives us absolutely no service.Is this normal for EE, has anybody else experienced this? I would have ...

Resolved! 4G Smart Hub

We have just moved to a very rural location and as such are really limited on internet service providers. We have opted for the 4G Smart Hub after the coverage checker stated that coverage was excellent both in and outdoors. When it was initially con...

Resolved! Hub is not connecting to the Internet.

Im am having the exact same issue and in the same place if waiting for an engineer to re instate my connect as im a bt customer, and months down the line it seems to be unresolved. No idea why its not working All my devices connect to the hub. But t...

Resolved! Mobile number for 5G broadband

Hi,I recently purchased my 5G Giga Pod for my flat and I can't seem to connect it to my account. It says that I need a mobile number but I can't connect my 5G hub to find it as I am currently abroad. I also missed one of my payments due to card verif...

Non Apple devices now do not save router password and often impossible to reset

Devices all worked fine on BT! WiFi is impossible since EE devices provided. What do you suggest. Also mobile router often red. Failure message indicates a weak signal on one. Have updated the password several times on devises none of which save afte...

Resolved! Switching to mobile broadband

I have recently switched to mobile broadband from Fibre. I have connected to 4G Wi~Fi on our phones and laptops but cannot connect to my desktop PC. When I go to Settings > Network & Internet , the WiFi option does not appear. I've tried unplugging...

Resolved! Re: EE my return equiptment and are now billing me

HiI recently moved to Virgin media because EE could not get the parental controls to work. I returned the equipment in the bag provided and even had an email from the post office but I keep getting emails from EE asking me to return the equipment but...

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