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When do I get my £50 deposit back

CerysJaiLee
Visitor

‎10-08-2025 10:32 AM

Good morning,

I have recently signed up to a contract for mobile broadband and when doing so I was asked for a £50 deposit which I was more than happy to pay.

I am wondering if anyone can tell me when I will get the deposit back? 

I have seen some information saying it will be within the next 3 months but is not a very specific answer so I am left slightly confused and worried due to cost of living. 

Thank you for any answers you may be able to give! 
🙂

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎10-08-2025 11:04 AM

It's probably a security deposit against you paying. It probably will be refunded after 3 months of bills paid on time in full. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP