Mobile Broadband

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Resolved! Youtube says I'm using a VPN/Proxy

On Youtube I've been watching match highlights from the Bundesliga and La Liga for years. Today I get an error message saying:VPN/proxy detectedTo continue, turn off your VPN/proxy. This will allow YouTube to locate the best content.I don't use a VPN...

chrishuk by • Investigator
  • 10545 Views
  • 6 replies
  • 2 Helpful

Extra charges

I recently upgraded my account from a 4G hub with unlimited broadband to a 5G hub with unlimited broadband for £55. The contract for this started on 2nd September and the hub arrived on 4th September. The connection died last night and when I went to...

Kuraudo by • Visitor
  • 581 Views
  • 1 replies
  • 0 Helpful

4G Wi-Fi device - battery charging

Can EE please provide a definitive explanation to what "If you intend to use your 4G WiFi whilst connected to your charger for more than 7 days, then, it is advisable that you remove the battery to avoid any potential damage'.This reads to me that i ...

Phil22222 by • Investigator
  • 7228 Views
  • 5 replies
  • 0 Helpful

Resolved! 5G hub crawls to a halt

I've been using the "Smart 5g Hub" (the lack of an actual clearly defined model identifier is annoying) for a few months, and while I should be getting consistent speeds, it is regularly slowing to a complete halt, scooping down to speeds of less tha...

Fishykins by • Investigator
  • 1128 Views
  • 6 replies
  • 3 Helpful

Smart 5G Hub - No Upload Speed & Constant Connection Drop Off

Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...

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49BW by • Contributor
  • 9361 Views
  • 36 replies
  • 8 Helpful

Resolved! Dissappointing 4GEE Mifi performance

I'll be spending more time in rural Cornwall where I do not have a physical broadband available, so I've taken out a 4GEE mobile broadband subscription.  It's an unlimited plan.I currently have my SIM in a Teltonika RUTX12 mobile router.  I previousl...

maclink68 by • Investigator
  • 976 Views
  • 3 replies
  • 4 Helpful

Resolved! Data top-up not taking effect

I ran out of data allowance whilst in France. I bought 1gb of extra data - the money has been debited from my bank account. The data increase does not seem to have been applied - I'm still getting much slower download speeds. Can someone from EE plea...

tsoundy by • Investigator
  • 1093 Views
  • 7 replies
  • 2 Helpful